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Advantmed
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WFM Assistant Manager

WFM Assistant Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Advantmed

5 - 6 years

6 - 9 Lacs

gandhinagar

Posted:11 hours ago| Platform:

Apply

Skills Required

workforce management international process bis forecasting wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation: Assistant Manager

Department

Location: Gandhinagar

Shift: 2 PM to 11.30 PM IST

Duties and Job Responsibilities:

Manage Workforce Management Department independently with help of WFM Lead and WFM Executives
Manage queue prioritisation and allocation for onshore contact center with 200+ agents
Manage multiple campaigns and priorities to cater business needs
Monitor and manage both inbound & outbound SLAs in collaboration with contact center
Assist contact center with required reporting, BIs & Realtime Monitoring of remote agents
Prepare forecasting and weekly projections to calculate staffing needs to ensure smooth operations
Keep continues improvement as ongoing initiative
Manage team and processes with full accountability to ensure all SLAs are met
Successfully deliver adhoc assignments and mini/internal projects with outcome

Competencies Required:

- Excellent Communication and presentation skills

- Should be logical and analytical - Should be able to manage multiple LOBs and stake holders

- Problem solving

- Good with MS tools

- Good with Data and BIs, Should be able to present case studies in front of leadership

- Should have 4-5 years of Leadership experience in International process - "Workforce Management"

hemang.christian1@advantmed.com

If you have any questions, please feel free to contact on 7990939851

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WFM Assistant Manager