Job
Description
As a Workforce Management (WFM) Analyst at Electronic Arts, you will play a crucial role in ensuring our partners meet plans and drive improvements across the organization. You will report to the Community Care Director of Programs & Planning, and your passion for improvements, critical thinking, and data analysis will be key to your success. **Key Responsibilities:** - Analyze historical datasets to identify insights for organizational improvements. - Collaborate with operations, product, and project management teams to model future outcomes in capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. - Work closely with the Sr. Director of Community Care & business planning teams to achieve budget targets. - Collaborate with Data Science and Insights teams to identify analysis opportunities and guide improvements. - Create workload requirements, staffing proposals, and financial projections for lines of business on a regular basis. **Qualifications:** - 5+ years experience in WFM at a large-scale multinational corporation. - 5+ years in a Staff Planning role for a team of 1000+ agents with multiple campaigns. - Ability to shift between long-term strategic forecasting and short-term tactical planning. - Knowledge of planning methodologies like Erlang, Workload, Shrinkage, etc. - Intermediate knowledge of forecasting, quantitative modeling, and scenario analysis. - 2+ years of experience using Tableau or a similar analytics platform for data analysis. - Ability to deliver to targets with quick turnaround. At Electronic Arts, we pride ourselves on our extensive portfolio of games and experiences, global presence, and growth opportunities. We value adaptability, creativity, and curiosity, and empower our employees to excel and grow. Our holistic benefits programs emphasize wellness in various aspects of life, including healthcare, mental well-being support, retirement savings, paid time off, and more, creating an environment where our teams can thrive and bring their best to their work. As a Workforce Management (WFM) Analyst at Electronic Arts, you will play a crucial role in ensuring our partners meet plans and drive improvements across the organization. You will report to the Community Care Director of Programs & Planning, and your passion for improvements, critical thinking, and data analysis will be key to your success. **Key Responsibilities:** - Analyze historical datasets to identify insights for organizational improvements. - Collaborate with operations, product, and project management teams to model future outcomes in capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. - Work closely with the Sr. Director of Community Care & business planning teams to achieve budget targets. - Collaborate with Data Science and Insights teams to identify analysis opportunities and guide improvements. - Create workload requirements, staffing proposals, and financial projections for lines of business on a regular basis. **Qualifications:** - 5+ years experience in WFM at a large-scale multinational corporation. - 5+ years in a Staff Planning role for a team of 1000+ agents with multiple campaigns. - Ability to shift between long-term strategic forecasting and short-term tactical planning. - Knowledge of planning methodologies like Erlang, Workload, Shrinkage, etc. - Intermediate knowledge of forecasting, quantitative modeling, and scenario analysis. - 2+ years of experience using Tableau or a similar analytics platform for data analysis. - Ability to deliver to targets with quick turnaround. At Electronic Arts, we pride ourselves on our extensive portfolio of games and experiences, global presence, and growth opportunities. We value adaptability, creativity, and curiosity, and empower our employees to excel and grow. Our holistic benefits programs emphasize wellness in various aspects of life, including healthcare, mental well-being support, retirement savings, paid time off, and more, creating an environment where our teams can thrive and bring their best to their work.
