5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Workforce Management (WFM) Analyst at Electronic Arts in the Fan Care department, you will play a crucial role in ensuring our fans have the best gaming experiences. You will report to the Community Care Director of Programs & Planning and be responsible for analyzing data to improve operational efficiency and staffing plans. Key Responsibilities: - Analyze historical datasets to monitor partners" performance and identify areas for improvement across the organization. - Collaborate with operations, product, and project management teams to develop future capacity and staffing plans. - Present long-term planning outputs to leadership teams on a monthly and quarterly basis. ...

Posted 4 days ago

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WFM MIS Manager EXL

6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

As the Head of a team of WFM Supervisors and/or WFM Analysts, your primary objective will be to provide support to Operations. You will be responsible for managing Workforce Management & Service Delivery for both Internal and External Customers. Leading a WFM team across 3 to 5 clients, your role will involve effectively mentoring the team to ensure seamless support for Operations. In this position, you will directly oversee WFM processes, Client KPIs, and Financial performance within a multi-site, multi-platform environment. Acting as a checkpoint and reviewer of WFM practices and output, you will collaborate with the Operations team to drive improvement and resolution. Your responsibilitie...

Posted 3 weeks ago

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Sr. WFM Manager Taskus

2.0 - 6.0 years

3 - 6 Lacs

Gurgaon, Haryana, India

On-site

Job Description As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign p...

Posted 1 month ago

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Sr. WFM Manager Taskus

2.0 - 6.0 years

3 - 6 Lacs

Mohali, Punjab, India

On-site

Posted 1 month ago

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Sr. WFM Manager Taskus

2.0 - 6.0 years

4 - 6 Lacs

Gurgaon, Haryana, India

On-site

Job description As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign p...

Posted 1 month ago

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Sr. WFM Manager Taskus

2.0 - 6.0 years

4 - 6 Lacs

Mohali, Punjab, India

On-site

Posted 1 month ago

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Business Interlock Associate Manager Accenture

10.0 - 14.0 years

18 - 20 Lacs

navi mumbai

Work from Office

Skill required: Talent Development - Learning Operations Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Business Interlock Manager partners with the Client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of the learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock provides support and has overall accountability to ensure that projects are executed according to ...

Posted Date not available

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