We're Hiring at Cygnett Inn Sea View, Digha! | Front Office Associates

Company Description

Cygnett Hotels and Resorts is a progressive, tech-savvy hospitality company with a focus on contemporary design and modern traveler needs. Offering a multi-brand portfolio, Cygnett Hotels caters to a rapidly evolving hotel industry while staying true to its core values of quality, comfort, and exceptional service. With a commitment to creating value for guests, staff, and stakeholders, the company emphasizes innovation and a unique “Cygnetture” experience for an unforgettable stay.

Role Description

We are seeking Front Office Associates for a full-time, on-site role at Cygnett Inn Sea View located in Digha. Key responsibilities include welcoming and assisting guests at check-in and check-out, managing reservations and room assignments, handling guest inquiries and ensuring exceptional customer service. Additionally, you will coordinate with other departments to maintain seamless operations and ensure guest satisfaction throughout their stay.

Job Post Summary

• Strong communication, interpersonal, and customer service skills
• Proficiency in managing reservations, room assignments, and handling guest requests
• Basic knowledge of front office operations and relevant software tools
• Organizational skills with the ability to multitask and pay attention to detail
• Prior experience in a hospitality or front office role is preferred
• High school diploma or equivalent; a degree or diploma in hospitality management is a plus
• Job Title: Front Office Associate
• Location: Cygnett Inn Sea View, Digha, West Bengal
• Job Type: Full-Time
• Experience Required: 0.5–1 years
• Industry: Hospitality / Hotels
• About Us:
• Cygnett Inn Sea View is a premium property under the renowned Cygnett Hotels & Resorts, offering superior comfort and exceptional service just steps away from the serene beaches of Digha. We are committed to delivering excellence in hospitality with a strong focus on guest satisfaction and seamless front office operations.
• Job Summary:
• We are looking for a dynamic, friendly, and well-presented Front Office Associate to join our team. The ideal candidate will be responsible for handling guest check-ins and check-outs, managing reservations, and ensuring a smooth and pleasant experience for every guest.
• Key Responsibilities:
• Greet guests warmly and assist with check-in and check-out procedures.
• Manage reservations, room allocations, and guest requests efficiently.
• Answer phone calls, respond to inquiries, and provide accurate information about the hotel and services.
• Maintain guest records and process payments securely.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Handle guest complaints professionally and escalate when necessary.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow hotel policies, procedures, and grooming standards.
• Qualifications:
• Previous front office or customer service experience preferred but not mandatory.
• Strong communication and interpersonal skills.
• Basic computer knowledge and familiarity with hotel PMS systems (training will be provided).
• Customer-oriented, courteous, and well-groomed.
• Ability to multitask and work under pressure.
• Flexible with working hours, including weekends and holidays.
• What We Offer:
• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment with a respected hospitality brand.
• How to Apply:
• Please send your resume to reservations@cygnettinndigha.com
• Job Type: Full-time
• Benefits:
• • Food provided
• • Health insurance
• • Provident Fund
• Work Location: In person