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We'r Hiring For Top MNC - Webchat

We'r Hiring For Top MNC - Webchat

Navayuga Consultancy

1 - 3 years

2 - 4 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

Web Chat Email Support Email Chat Chat Support Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

1 2 years of Front office experience (Chat / Email) Excellent English written and verbal communication. Preferred candidate with prior UK customer experience Comfortable with Night shift and Rotational week offs Comfortable working from office Key Responsibilities: Addressing customer questions and concerns in a timely and efficient manner. Identifying and resolving customer issues, whether technical, product-related, or order-related. Assisting customers with product knowledge and features. Guiding customers through processes, such as order placement, account management, or troubleshooting. Identifying and escalating complex or sensitive issues to appropriate teams. Communicating in a friendly, professional, and helpful manner to ensure customer satisfaction. Effectively using chat platforms to manage conversations, track interactions, and access relevant information. Recording relevant information about customer interactions and issues.

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Navayuga Consultancy

www.navayugaconsultancy.com

Consulting

Hyderabad

50-100 Employees

33 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operating Officer
Jim Brown

Head of Consulting Services

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We'r Hiring For Top MNC - Webchat