199 Websphere Mq Jobs - Page 6

Responsible for development of new features and fixing defects. Responsible to Perform core technical aspects of software development for assigned applications including, developing prototypes and writing new code Responsible for API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Strong written, oral communication skills and able to manage user / vendor / customer Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise B.Tech / B.E/ MCA / MSc IT with Minimum 4-5 years of experience Candidate with hands on experience with API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Understanding of Rest/SOAP apis. Strong knowledge on xslt/gateway script. Experience with xpath, Http status code, GET/POST methods, CRUD operations Preferred technical and professional experience Ability to test and troubleshoot issue in any environment. Knowledge of cryptography and OAuth. Knowledge of networking concepts

Job Description: z/OS Print Systems Programmer The z/OS Print Systems Programmer is responsible for installing, customizing, and maintaining the suite of print software generated in z/OS as well assists in other aspects of the z/OS environment. The z/OS Print Systems Programmer will: Install and customize third-party print software using z/OSMF, SMP/E or vendor specific installation. Provide leadership within the team. Provide mentoring to others inside and outside the team Research and evaluate software products. Ensure 24x7x365 Business reliability, availability, and scalability Support of Capacity Planning, Disaster Recover, etc. Required Skills 7+ Years working with z/OS Operating System and its components 3+ Years experience supporting mainframe print software i.e. VPS, DRS, Mobius View, Content Cloud, CA-VIEW, CA-SPOOL, etc Desire to increase Print System Programmer skillset Knowledge of z/Enterprise server technology, software technology, systems analysis, research techniques, systems development standards and quality and cost controls. Knowledge of components of z/OS operating system, SYSPLEX, CICS/TS, DB2, TSO, JES2, WLM and interaction. Skilled at JCL and REXX Knowledge of multiple software components SMPE, HCD/IODF, JES2, VTAM, TCP/IP, TSO/ISPF, SYNCSORT, SDSF, SMF, WLM, RACF, WebSphere MQ, z/OSMF, and various OEM system software such as MOBIUS, Tivoli SA, VPS, CA-VIEW, SAS, SYNCSORT. Strong communication, analytical, and organizational skills. Able to install and integrate third-party software. Able to document troubleshoot problems and communicate with business and technical personnel at all levels. Able to manage multiple tasks simultaneously. RACF security components, concepts and understanding. #LI-LK1

IBM Message Queue(MQ) admin, Swift or Sterling Integrator/ File Gateways, Linux Linux Operating Systems (MANDATORY ALL SKILLS) Windows Operating Systems (2019+) SDLC process(GIT,Jenkins,Puppet) Operati Concepts. (DR, BCP, Prod vs. Non-Prod)

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :IBM WebSphere MQ Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Install/maintain/administer CICS, MQ and Network products Experience to setup/administrer CICSplex Manage WebSphere MQ & CICS connection Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP EE Capacity Planning Troubleshoot issues. Incident/Problem management Manage Mainframe networks and connectivity Monitor network resources. Report issues. Manage printers and printing related tools Professional & Technical Skills: Thorough knowledge of Mainframe middleware, communication & network tools and technologies Knowledge of z/OS functions, high level knowledge of architecture and hardware Thorough knowledge of using JCL, IBM & ISV Utilities used Overall knowledge of other support areas like z/OS, Storage and Database Troubleshooting skills to quickly resolve the critical issues Additional Information: The candidate should have a minimum of 7.5 years of experience in IT service management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Provide technical support and administration for IBM MQ, IIB, APIC, APIM, ODM, Kafka, and Analytics Engine (Python). Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability. Collaborate with development teams to support integration and deployment of middleware solutions. Perform regular system maintenance, upgrades, and patches. Develop and maintain documentation for system configurations, processes, and procedures. Troubleshoot and resolve technical issues related to middleware technologies. Ensure compliance with security policies and procedures. Provide on-call support as needed to address critical issues. Ensure adherence to integration best practices and standards. Document integration processes and solutions for future reference Primary Skills IBM MQ IBM Integration Bus (IIB) API Connect (APIC) API Management (APIM) Operational Decision Manager (ODM) Kafka Analytics Engine (Python).

Administer IBM DataPower appliances and ensure optimal performance. Configure and deploy various services like Web Services Proxy (WSP), Multi-Protocol Gateway (MPGW), and XML Firewall. Perform regular backups, monitoring, and firmware upgrades. Provide second-line support for resolving incidents and issues related to DataPower devices. Troubleshoot complex issues related to traffic management, security, and data transformation. Assist with the identification and resolution of performance bottlenecks. Implement and manage security protocols such as SSL, TLS, and VPN on DataPower devices. Manage certificates and cryptographic configurations to maintain a secure environment. Monitor system performance using DataPower logs, metrics, and tools. Implement recommendations for improving system performance and reliability. Work with the development and integration teams to support application deployments. Generate periodic reports on system health, traffic patterns, and security compliance. Create and maintain comprehensive documentation on DataPower configurations and procedures. Share best practices and provide training to other team members or clients as needed. Experience: o Minimum of 7+ years of hands-on experience with IBM DataPower administration. o Solid experience in configuring and managing DataPower services, including Web Services Proxy (WSP), Multi-Protocol Gateway (MPGW), and XML Firewall. Technical Skills: o Strong knowledge of XML, XSLT, and XPath. o Proficiency with web services protocols such as SOAP, REST, and JSON. o Familiarity with security protocols like SSL/TLS, VPNs, and certificate management. o Experience with IBM DataPower monitoring tools and log analysis. Tools & Platforms: o Hands-on experience with IBM DataPower (all versions). o Proficiency in tools such as XML Gateway, XML Firewall, WebSphere MQ, and others. Soft Skills: o Strong communication and collaboration skills to work with cross-functional teams. o Ability to document and present technical details to non-technical stakeholders. Shift Timing: 24*5 support and weekend on-call (Rotation) Primary Skills IBM Datapower Administration XML XSLT Xpath

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will be pivotal in driving innovation and efficiency within the team, fostering a collaborative environment that encourages creative problem-solving and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus.- Strong understanding of application design and architecture principles.- Experience with integration patterns and best practices.- Familiarity with various data formats and protocols used in integration.- Ability to troubleshoot and resolve integration issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in IBM Integration Bus.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Dear Candidate, We are hiring an API Developer to design, build, and maintain robust and scalable APIs. Great for engineers who enjoy backend systems and service integration. Key Responsibilities: Develop RESTful and GraphQL APIs Ensure secure, efficient, and reusable endpoints Collaborate with frontend and mobile developers Document APIs using OpenAPI/Swagger Required Skills & Qualifications: Proficiency in Node.js, Python, Java, or Go Experience with API security (OAuth, JWT, rate limiting) Familiarity with microservices architecture and API gateways Bonus: Knowledge of API management tools (Kong, Apigee) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing solutions to enhance business operations and streamline processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with team members to design and develop applications.- Implement best practices for application development.- Troubleshoot and resolve technical issues in applications.- Conduct code reviews and provide feedback for improvements.- Stay updated with the latest technologies and trends in application development. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong understanding of application development principles.- Experience with software development lifecycle.- Knowledge of programming languages such as Java or C++. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM WebSphere DataPower Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to team members to foster a productive work environment. You will also engage in strategic discussions to align project goals with organizational objectives, ensuring that the applications developed meet the highest standards of quality and functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere DataPower.- Good To Have Skills: Experience with application integration and middleware solutions.- Strong understanding of web services and API management.- Familiarity with security protocols and best practices in application development.- Experience in performance tuning and optimization of applications. Additional Information:- The candidate should have minimum 5 years of experience in IBM WebSphere DataPower.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Mainframe Modernization Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : -Graduate, BE or BTech-Foundation level certification either in 1 MAG or IBM Project Role :Application Lead Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills :Mainframe Modernization, SSI:NON SSI:Good to Have Skills :SSI:No Technology Specialization NON SSI :Job Requirements :Key Responsibilities :-Assess legacy mainframe applications and ecosystems-Plan/propose the appropriate approach for application migration-Develop and implement of Mainframe Modernization solutions using Cloud Ecosystems-Apply mainframe modernization tools to convert legacy mainframe to modern technology Technical Experience :Strong experience on mainframe technologies COBOL, DB2, JCL, VSAM, CICS, Assembler, PL/I, Rexx, flat/sequential files, GDGs, and VSAM and exposure to Java / PythonHands on experience with application discovery tool like ADDI, Microfocus analyser, etcExperience with Re-hosting solutions Microfocus Server, Raintree etcExposure to File transfer utilities and software, WebSphere MQ and queue sharing,Experience in Workload SchedulersKnowledge with Unicode, WebSphere Application Server on z/OS Professional Attributes :-Excellent communication and interpersonal skills-Strong stakeholder management skills and business acumen-Strong problem-solving skills, risk mitigation and crisis management-Ability to multitask and prioritize-Prior experience in innovation and leading development of new assets Educational Qualification:-Graduate, BE or BTech-Foundation level certification either in 1 MAG or IBMAdditional Info :-Experience on ADDI, Microfocus, Blue Age , Rain code -Mid-range systems - AS/400, Unix systems, Qualifications -Graduate, BE or BTech-Foundation level certification either in 1 MAG or IBM

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Lead the management of IT production systems and services, ensuring client satisfaction and risk management. Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM WebSphere MQ. Good To Have Skills:Experience with other middleware technologies. Strong understanding of IT production systems and services. Experience with IT service management tools such as ServiceNow or Remedy. Solid grasp of IT operations processes and procedures. Additional Information: The candidate should have a minimum of 7.5 years of experience in IT operations. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications NA

Manages and maintains IBM MQ infrastructure, ensuring high availability, security, and performance for message queueing systems.

The Mainframe MQ Admin role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Mainframe MQ Admin domain.

The Digital :Enterprise Integration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :Enterprise Integration domain.

The MIDDLEWARE ADMIN - L2 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the MIDDLEWARE ADMIN - L2 domain.

The IBM Websphere MQ Series, IBM Websphere Message Broker (WMB) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IBM Websphere MQ Series, IBM Websphere Message Broker (WMB) domain.

Basic qualification: 5 to 7 years of dedicated experience as an MQ Administrator Strong working knowledge of IBM MQ v8.x/v9.x Strong understanding of IBM MQ architecture, clustering, and high-availability setup Proficiency in scripting for automation Solid understanding of messaging protocols(MQTT, AMQP) and formats(JSON, XML) Technical Skills: Install, configure, upgrade, and maintain IBM MQ (WebSphere MQ) on Linux, AIX, and Windows platforms. Administer and manage MQ objects (queues, topics, channels, listeners) Implement and manage MQ security including SSL/TLS, user access control, and auditing Monitor and troubleshoot MQ issues, ensuring high availability and performance Plan and perform MQ version upgrades, patches, and migrations Roles and Responsibilities: Strong analytical and problem-solving skills Excellent communication and documentation abilities Team player with the ability to work independently Experience with MQ security configuration Familiarity with MQ monitoring tools Support MQ clustering, high availability, and disaster recovery configurations Create automation scripts using Shell, Bash, or Python Collaborate with application, DevOps, and infrastructure teams Maintain technical documentation and compliance standards Participate in incident response and on-call support rotations

Basic qualification: 3 to 7 years of dedicated experience as an MQ Administrator Strong working knowledge of IBM MQ v8.x/v9.x Strong understanding of IBM MQ architecture, clustering, and high-availability setup Proficiency in scripting for automation Solid understanding of messaging protocols(MQTT, AMQP) and formats(JSON, XML) Technical Skills: Install, configure, upgrade, and maintain IBM MQ (WebSphere MQ) on Linux, AIX, and Windows platforms. Administer and manage MQ objects (queues, topics, channels, listeners) Implement and manage MQ security including SSL/TLS, user access control, and auditing Monitor and troubleshoot MQ issues, ensuring high availability and performance Plan and perform MQ version upgrades, patches, and migrations Roles and Responsibilities: Minimum 3 to 5 years related experience as IBM MQ Administrator for distributed platforms. Must be familiar with Linux and MQ commands plus must have depth knowledge of MQ filesystems. Candidate must keep or improve stability and reliability of MQ environments and proactively react to grow/risks/issues. Keep the MQ current version maintain the most possible uptime. Must engineer, build, deploy and manage large scale enterprise solutions for our messaging environment. Experience with architecture, installing MQ on distributing platforms, patching, upgrading, configuring, and administering queue mangers and define MQ objects, triggering, and basic distributing messaging, creating different Queue Manager including Alias/Local/Remote, Cluster Queue Manager and configuring MQ Client. Understanding of IBM MQ recovery, restart activities and events for monitoring. Familiar with different MQ utilities including the dead-letter queue utility and problem determination. Consults with end users, leadership, vendors, and technicians to assess system and non-functional requirements. Proficient in IBM MQ version 9.0 Understanding the concepts of Queues, Queue Managers & MQ messages Understand and differentiate between an IBM MQ queue manager and IBM MQ client. Understand to determine the cause of undelivered messages using a reliable methodology and to troubleshoot common problems. Understanding on how to create and change queues and place and retrieve messages from a queue. Knowledge of how to define channel authentication and connection authentication records. In-depth knowledge of IBM MQ concepts, including message queues, topics and channels Experience with MQ administration tools & commands, IBM MQ Security Knowledge of monitoring and alerting, and use of performance monitoring tools Proficiency in troubleshooting and problem-solving techniques for messaging systems Experience working with MQ developer tools and APIs Working knowledge of operating systems like Linux/Unix Knowledge of TIBCO and Kafka preferred

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Integration Bus Good to have skills : IBM WebSphere DataPower, IBM WebSphere MQ, IBM API ConnectMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. A typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for system maintenance.- Conduct regular system audits for performance optimization. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus, IBM WebSphere DataPower, IBM WebSphere MQ, IBM API Connect.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of scripting languages for automation.- Ability to analyze and interpret system logs for issue resolution. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM Integration Bus.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: WebSphere MQ. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM App Connect Enterprise. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM Integration Bus (IIB). Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM MQ Infra Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM MQ Infra Admin. Experience1-3 Years.