199 Websphere Mq Jobs - Page 7

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM App Connect Enterprise. Experience5-8 Years.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshootin Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms. Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0 and configuring Queue managers. Troubleshooting and Managing IBM Web sphere MQ queues, channels, listeners, intercommunications (TCP/IP). Enabling Triggering on MQ queues based on the requirement of various interfaces. Installation and configuration IBM Web sphere MQ v8.0, v9.0 and IIB v10.0 on Linux and windows servers. Performed admin tasks using MQSC scripts and Monitoring the Queue managers. Configured and implemented Distributed Queuing on Client/Server architectures. Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments. Create and maintain good technical documentation. Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers. Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects. Good knowledge on Upgradation & Migration process. Good knowledge on Bar file deployments through toolkit as well as command mode also. Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections. Experience in working with RDBMS like Oracle and SQL Server. Working knowledge with Incident tickets and Change requests on day-to-day basis. Guided the new team members on the project description. MQ Backup & Recovery process. to work in different shift timing to support customers. 24x7 Production control support and on-call support. Good attitude towards corporate environment. Good communication skills, Need to participate in client meetings. Handle regular day to day IT Infra operations. Working on Service Desk tickets. Coordinating with IT stake holders to fix the issues. Participate in internal/external audits to showcase the IT compliance status. Perform the IT related task and update the status higher management on regularly. Participating in Day/Weekly status review meetings Excellent oral and written communication skills Experience in tuning and configurations. Ability to obtain and maintain a Minimum Background Investigation (MBI) Domain with proven experience in Middleware Operations. Client Meetings, External Audit. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Essential Roles & Responsibilities: Overall responsible for up gradation, fix packs, configuration, and maintenance of DP, APIC, APC & IIB and MQ. Use the API Dev Portal to manage the lifecycle of APIs across multiple API catalogs Maintain security profile of IBM DP, APIC and APC using TLS profiles and other mechanisms to ensure a secure operating environment Configurations using CMC – organizations, catalogues, spaces, Authentication, plans etc., Monitor the performance of APIs and address any issues in a timely manner Backup and restore of IBM API Connect & APC configuration data Perform DR of APC & APIC as per bank requirement Documentation of system configurations, processes, procedures and also follow them. Coordinating with OEM for resolving the tickets and security points raised by internal security team Patching activities should be carried out Manages technical rollout, perform PIR and post deliverable support/technical strategy User management for developer activities, manage RBAC and privileges for Integration layer Provide technical support, guide developers and other stake holders(including/coordinating with IBM Tech Support) in troubleshooting and debugging issues related to API Connect, Datapower, API connect & IIB and MQ. Enabling Triggering on MQ queues based on the requirement of various interfaces. Performed admin tasks using MQSC scripts and Monitoring the Queue managers. Configured and implemented Distributed Queuing on Client/Server architectures. Create and maintain good technical documentation. Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections. 24x7 Production control support and on-call support. Ability to obtain and maintain a Minimum Background Investigation (MBI) Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Professional and Technical Expertise: A minimum of 8+ years of overall experience in IT API Gateway, IIB & MQ with proven experience in Middleware Operations. Experience in creating, installing, managing and supporting the API components of IBM which includes Data power & API Connect Hands on experience on up-gradating the existing platforms to latest version of IBM products Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms. Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0 and configuring Queue managers. Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments. Experience in working with RDBMS like Oracle and SQL Server. Experience in tuning and configurations. Working knowledge with Incident tickets and Change requests on day-to-day basis. Preferred Professional and Technical Expertise: Certification in API Connect, IIB or MQ will be added advantage. Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects. Good knowledge on Up gradation & Migration process. Good knowledge on Bar file deployments through toolkit as well as command mode also. Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers. Good attitude towards corporate environment. Good communication skills. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM WebSphere DataPower Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes and procedures.- Stay updated with the latest technologies and trends in the industry. Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in analyzing and resolving technical issues.- Knowledge of system integration and data transformation.- Hands-on experience in system monitoring and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualifications 15 years full time education

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence Immerse yourself in the design, development, modification, debugging and maintenance of our clients software systems! Engage with specific modules, applications or technologies, and look after sophisticated assignments during the software development process. What will your job look like Proficiency in Shell Scripting: Capable of configuring application product builds using C/C++ and COBOL through advanced shell scripting techniques. Expertise in ICC Compiler : Skilled in utilizing ICC compiler to compile and configure application files for product builds. Installation & Configuration of Build Tools : Experienced in installing and configuring third-party software such as Ant and Make for building application products. C/C++ Build Knowledge: Proficient in building C/C++ files to generate objects, libraries, and binaries. Tivoli Workload Scheduler (TWS): Expertise & Experience in GITHUB repository management. System Integration: Experience in integrating C/C++ and vCOBOL applications with other systems, softwares & technologies (e.g., CORBA, WebSphere MQ). Installation and configuration of 3rd party softwares like Ant/Maven, Make, Websphere MQ, ICC Compiler, vCOBOL and Tivoli Workload Scheduler. Advanced Debugging Skills: Possesses excellent debugging skills for identifying and resolving issues in code. Support software configuration management and third-party software integration. Secondary Skills: Good Experience on Middleware technologies (Weblogic, Wildfly, Apache Tomcat, IBM Websphere MQ). Experience in Wildfly and WebLogic Administration which includes setting up clustered Wildfly & WebLogic Application Servers, JDBC/Database/Driver, Node Manager, Transactions, JVM Memory Tuning and deployments and SSL configuration. WebSphere MQ Expertise: Proficient in installing WebSphere MQ and configuring queue managers, listeners, and channels. Manage and maintain various environments including production, training, and load testing. Monitor systems, analyze issues, and provide performance measurement. Assist in error resolution across all environments and support during incident resolution. All you need is... Bachelor s degree in science / IT / Computing or equivalent. Proficiency in Shell Scripting, Jenkins and Automation Good knowledge of Unix, Linux and Solaris platform Good troubleshooting skills & communication skills. Knowledge on the batch job scheduler. Added advantage: DevOps tools like Jenkins (CI-CD), Ansible, Maven, Git, Packer Automation experience Azure Candidate should have: Good communication skill. Provide 24X7 support on rotational basis. Why you will love this job: You will be responsible for the integration between a major product infrastructure system and the Amdocs infrastructure system, driving automation helping teams work smarter and faster. Be a key member of an international, highly skilled and encouraging team with various possibilities for personal and professional development! You will have the opportunity to work in multinational environment for the global market leader in its field. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Roles and Responsibilities : Primary Skills: WebSphere MQ (versions 6, 7, 7.5, 8, 9, 9.2) MQ internal, external, and shared hubs IR360 Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing MQ administration support MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files, RQD & Dead Letter Queues IBM WebSphere MQ best practices Security setup (SSL, TLS, Encryption, Certificates) UNIX shell scripting Middleware technologies (WAS, JBoss) Job Requirements : 9-12 years of experience in IT services & consulting industry. Strong knowledge of Apache MQ, IBM MQ Series (WebSphere MQ), middleware technologies.

Role & responsibilities 7+ Yrs 4+ yrs IIB, ACE, WMQ, WMB, Message Broker, Data power, Integration Bus, Websphere Message Broker, Production Support Design and development Administration - Installation, Configuration WMQ, WMB ,IIB, ACE Please share your updated resume on puneet@mounttalent.com

Req ID: 318373 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Offshore Integration Lead to join our team in Bangalore, Karnataka (IN-KA), India (IN). "Making sure all integration of HBI AMS application are up and working. 1. Incident resolution 2. Root cause analysis 3. Enhancement and problem request to reduce incident 4. MQ, FTP, Informatica integration" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Information Technology, IT Architecture, Database, Consulting, Technology

Responsible for development of new features and fixing defects. Responsible to Perform core technical aspects of software development for assigned applications including, developing prototypes and writing new code Responsible for API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Strong written, oral communication skills and able to manage user / vendor / customer Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise B.Tech / B.E/ MCA / MSc IT with Minimum 4-5 years of experience Candidate with hands on experience with API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Understanding of Rest/SOAP apis. Strong knowledge on xslt/gateway script. Experience with xpath, Http status code, GET/POST methods, CRUD operations Preferred technical and professional experience Ability to test and troubleshoot issue in any environment. Knowledge of cryptography and OAuth. Knowledge of networking concepts

Primary SKill - MFT Admin ( IBM Sterling Sterling Commerce File Gateway) Secondary skill - FTP Unix, Windows. Detailed JD . Connect Direct CD installations, upgrades, configurations, security, and basic Connect Direct commands. Connect Direct Cluster configuration in UNIX and Windows. Secure+ with TLS protocol. Certificate renewals. File Agent Configurations Sterling Integrator, Sterling Secure Proxy and Sterling File gateway partner and protocol configurations. *** NON EDI/MAPS *** Attachmate FileXpress SFTP/FTPs infrastructure (and some supporting components) Operating Platform Infrastructure Integration knowledge: Strong UNIX skills Shell scripting skills Windows operating systems Monitoring tools like Control Centre Strong verbal and written communication skills. Ability to work and adapt to an increasingly global operating model. Able to understand and articulate technical issues to a non-Middleware and/or non-technical audience Desirable skills/Preferred Qualifications: Knowledge of CLOUD technologies specific to file transfer product deployment/configuration/migrations MFT certification (CFTP, IBM certified CD admin, SI certification) and/or ITIL certification Exposure to CHEF, JENKINS, Puppet Mandatory Skill- Connect Direct, IBM Sterling Sterling Commerce File Gateway, Sterling Integrator, SFTP, TIBCO Attachment File Express, Secure+, File AGent

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM App Connect Enterprise. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: IBM Integration Bus (IIB). Experience: 5-8 Years.

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

Responsible for development of new features and fixing defects. Responsible to Perform core technical aspects of software development for assigned applications including, developing prototypes and writing new code Responsible for API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Strong written, oral communication skills and able to manage user / vendor / customer Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise B.Tech / B.E/ MCA / MSc IT with Minimum 4-5 years of experience Candidate with hands on experience with API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Understanding of Rest/SOAP apis. Strong knowledge on xslt/gateway script. Experience with xpath, Http status code, GET/POST methods, CRUD operations Preferred technical and professional experience Ability to test and troubleshoot issue in any environment. Knowledge of cryptography and OAuth. Knowledge of networking concepts

As a Practice Manager/Delivery Consultant, you will work very closely with IBM customersand partners across GEOs to design, deliver, and optimize IBM Technology solutions that align with customer’sgoals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you will collaborate with clients to optimize and trailblaze new solutions that address real business challenges. If you are passionate about success with both your career and solving clients' business challenges, this role is for you. 12 – 15 years of experience in IT services organisation and with at least 3 years in managing /supporting project delivery. Proven track record of managing large-scale enterprise implementations and support programs. Strong understanding of IBM Integration Portfolio suite of products - IBM MQ, IBM APIC, ACE (App Connect Enterprise), IBM CP4I (Cloud Pak for Integration), etc and flair understanding of Red Hat OpenShift Container Platform and Application Runtimes Excellent leadership, communication, and stakeholder management skills. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Practice Leadership & Strategy: Drive innovation, standardization, and continuous improvement across delivery methodologies for IBM Application Integration Portfolio suite of products. Collaborate with sales, pre-sales, and product teams to align delivery capabilities with business growth. Delivery Management Oversee end-to-end delivery of implementation, customization as per agreed contract. Ensure projects are delivered on time, within scope, and with high customer satisfaction. Establish and monitor KPIs, SLAs, and quality metrics for delivery performance. Team & Talent Management Lead, mentor, and grow a team of technical consultants and implementation specialists. Foster a culture of learning, collaboration, and accountability. Drive talent acquisition, onboarding, and career development initiatives. Client Engagement & Escalation Management Build and maintain strong relationships with key clients and stakeholders across GEOs/Markets. Ensure proactive communication and stakeholder alignment throughout the delivery lifecycle. Financial & Operational Oversight Manage resource utilization, and operational efficiency. Optimize delivery models (onshore/offshore/hybrid) for scalability and cost-effectiveness. Preferred technical and professional experience IBM certifications in relevant technologies. Experience working in a global delivery model Exposure to automation, application modernization of legacy IBM applications.

Responsible for development of new features and fixing defects. Responsible to Perform core technical aspects of software development for assigned applications including, developing prototypes and writing new code Responsible for API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Strong written, oral communication skills and able to manage user / vendor / customer Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise B.Tech / B.E/ MCA / MSc IT with Minimum 4-5 years of experience Candidate with hands on experience with API Connect, DataPower, configuring API Proxy, JWT, and basic Auth Understanding of Rest/SOAP apis. Strong knowledge on xslt/gateway script. Experience with xpath, Http status code, GET/POST methods, CRUD operation Preferred technical and professional experience Ability to test and troubleshoot issue in any environment. Knowledge of cryptography and OAuth. Knowledge of networking concepts

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 3-5 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

As a Middleware Testing Practitioner, you will design, build, test and deploy effective testing solutions which reduce the amount of manual effort in the testing process. You are responsible for applying automated tools to support the testing of applications across all phases of the Software Development Life Cycle (SDLC) You need to support the test team by recommending tools and processes to automate other test activities, such as test management, reporting, test data generation and defect management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-8 years of SDET and testing experience Knowledge of Internet/Web Technologies is a must. Experience in -Working on Tools like SOAP UI, CA Lisa, Para soft, or similar tools. Using Rest Assured or other API Test automation Frameworks Knowledge of WebSphere MQ and IBM Integration Bus (IIB) - good to have Excellent coding skills in JavaScript or Java Preferred technical and professional experience Experience in -Data model understanding Database queries and knowledge on NOSQL platforms Test automation and strategy design over distributed systems Solving/debugging issues from Production systems by coordinating with remote teams across different verticals (QA, Dev, PM, and Operations) Understanding of automation tests with stub and mocked data from integrated systems

Project Role :Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP EWM Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities:A:Experience in design and customizing in SAP WMB:Good knowledge in decentralized WM and lean WM process.C:Experience in 3PL WM process, SAP WM / MM / Inventory ControlD:Proficient in handling EDI communications between SAP and 3PL systems for order processing, shipment tracking, and inventory updatesE:Strong experience in monitoring and resolving IDoc errors, interface issues, and ensuring seamless data exchange with external logistics partners. Professional & Technical Skills: A:Experience in Configuring and test warehouses process in SAP Wm using RF deploy.B:Experience in customizing RF processC:Experienced in writing functional specification for Customization and explanation to ABAP technical teamD:The ability to troubleshoot and resolve WM/MM related problems/failures for UsersExcellent performance and organizational skillsSelf-driven, results oriented and someone who takes ownership. High external and internal service orientation, initiative, creativity Additional Information:- The candidate should have minimum 3- 5 years of experience in SAP Warehouse experience- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role :Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify potential issues before they impact operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and techniques.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role :Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Apache Kafka Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and application designs to achieve optimal outcomes. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain documentation related to integration processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apache Kafka, JMS.- Strong understanding of message broker systems and event-driven architecture.- Experience with data streaming and real-time processing.- Familiarity with integration patterns and best practices.- Ability to troubleshoot and optimize integration workflows. Additional Information:- The candidate should have minimum 5 years of experience in Apache Kafka.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role :Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Apache Kafka Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various stakeholders to translate customer needs into actionable business and technology strategies, driving the overall success of integration projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings with clients to gather requirements and provide insights.- Develop and document integration strategies that align with client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apache Kafka, JMS.- Strong understanding of message broker systems and event-driven architecture.- Experience with data streaming and real-time processing.- Familiarity with microservices architecture and RESTful APIs.- Ability to troubleshoot and optimize integration processes. Additional Information:- The candidate should have minimum 3 years of experience in Apache Kafka.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education