WebChat Account Manager

Job Title: WebChat Account Manager

Location: Work from Office – Aminjikarai, Chennai (Near Shoban Babu Statue)

Department: WebChat Customer Support

Type: Full-Time

Shifts: Rotational (Day & Night, aligned to Australian time zones)

Week Offs: Rotational (2 days/week)

Job Summary:

We are hiring proactive and customer-focused professionals to join our WebChat support team. You will be the first point of contact for customers via live chat, resolving queries, generating leads, and ensuring an exceptional customer experience. Ideal for freshers or candidates with prior customer service experience.

Key Responsibilities:

Respond to incoming customer chats and queries

Maintain accurate records and update internal databases

Provide timely and professional support across all chats

Generate potential leads and report customer issues to management

Meet performance metrics (response time, resolution rate, etc.)

Maintain a collaborative and positive team environment

Requirements:

Excellent written English communication skills

Strong typing speed and MS Excel proficiency

Open to freshers and non-IT graduates

Flexible for rotational shifts, weekends, and Australian time zones

Immediate joiners preferred

Based in Chennai

Benefits:

Provident Fund, Performance Bonus, Loyalty Bonus,Learning & Development

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person