Web Security Analyst Junior

As a Web Security Analyst Junior at Sectigo, you will play a crucial role in providing exceptional technical support to customers via phone, email, and chat. Your primary responsibilities will include troubleshooting technical issues, offering effective solutions, and ensuring prompt customer assistance. This position is ideal for individuals with a passion for technology and a strong commitment to customer satisfaction. You will be responsible for providing first-level technical support to customers, diagnosing issues accurately, and resolving them promptly. By guiding customers through troubleshooting procedures and offering step-by-step instructions, you will ensure that technical problems are addressed effectively. It is essential to maintain detailed records of customer interactions and resolutions in our ticketing system, as well as escalate complex issues to higher support levels when necessary. In addition to technical support, you will educate customers on product features and best practices to enhance their overall experience. Collaboration with other departments, such as product development and quality assurance, will be necessary to provide feedback for product improvement. Keeping up-to-date with product knowledge and industry trends is crucial for effective customer support and continuous process enhancement. This role will require you to work night shifts from 6:30 PM to 3:30 AM IST, Monday through Friday. Depending on business needs, the shift may rotate. You will report to the Technical Manager, Web Security, and collaborate closely with senior team members to learn and grow in your role. To be considered for this position, completion of a 3-year degree is strongly preferred. Proficiency in computer skills, including DNS, FTP, and hosting platforms, is advantageous. Prior experience in customer service or technical support roles is preferred. Excellent communication, problem-solving, and analytical skills are essential, along with the ability to work in a fast-paced environment and adapt to new technologies and software. If you are looking to join a dynamic team committed to customer satisfaction and continuous improvement, and eager to contribute to Sectigo's growth story, we invite you to apply for this challenging and rewarding opportunity.,