Wealth Advisor

Job Description Wealth LOB (Customer Support & Operations Support)
Company: Transcom Location: Gurgaon LOB: Wealth Role Type: Customer Support & Operations Support About the Role The Wealth LOB supports global investment products and delivers end-to-end assistance across equities, crypto, fixed income, and managed investment products. The role includes both customer support and back-office operational responsibilities across the following product groups: - Stocks, ETFs, Mutual Funds & Bonds (Brokerage Support) - Cryptocurrency - Managed Products (PEA Accounts, Fixed Income & Private Markets) Candidates will be aligned to specific product verticals based on their product familiarity and operational skills. Key Responsibilities A. Customer Support (Investment Support) - Address customer concerns related to investment products, transactions, statements, account updates, and portfolio discrepancies. - Handle issues related to trade execution, failed orders, pricing differences, and settlement delays. - Support customer queries on fees and charges (commissions, spreads, FX charges, custody fees, etc.). - Assist with tax-related clarifications, including capital gains, withholding taxes, and product-specific tax treatments. - Support requests regarding statements, transaction history, account adjustments, payouts, and related concerns. - Clarify product rules, eligibility criteria, and investment restrictions for all supported asset classes. - Ensure accurate, compliant, and customer-friendly communication to maintain high service standards. B. Operations Support (Wealth Back-Office Operations) General Responsibilities Across All Products: - Support the complete trade lifecycle including order processing, execution verification, confirmation, and settlement. - Perform securities and cash reconciliations, identify breaks, and ensure timely resolution. - Maintain accurate portfolio records, process position updates, and manage settlement exceptions. - Follow regulatory guidelines, operational controls, and risk frameworks.

C. Product-Specific Responsibilities
1. Stocks / ETFs / Mutual Funds / Bonds (Brokerage Support) - Support end-to-end trade processing and settlement monitoring. - Handle corporate actions such as dividends, interest payments, splits, mergers, rights, and fund distributions. - Assist with product-specific queries related to fees, taxes, NAV changes, bond coupon updates, and statement mismatches. - Monitor ETF movement, bond interest accruals, and fund price updates. - Support automated investing and savings processes. 2. Cryptocurrency - Support crypto buy/sell processing, failed transactions, and price feed discrepancies. - Perform reconciliations for crypto movements, including internal and external wallet updates. - Address exceptions related to chain delays, execution issues, and transaction irregularities. - Ensure compliance with crypto-specific operational controls. 3. Managed Products (PEA Accounts, Fixed Income & Private Markets) PEA Accounts: - Support account setup, updates, eligibility checks, and regulatory-aligned investment processing. - Maintain records and ensure adherence to product-specific rules and restrictions. Fixed Income: - Process bond-related transactions, interest accruals, coupon payments, and redemptions. - Support settlement cycles and resolve exceptions in clearing or reconciliation. - Assist with rules-based validations for product eligibility and investment limits. Private Markets: - Support lifecycle events such as capital calls, distributions, and valuation updates. - Handle queries related to eligibility, lock-in periods, capital commitments, and subscription processes. - Ensure accurate position reporting and timely processing of private market transactions. Why Join This Role? - Exposure to global multi-asset wealth operations. - Opportunity to work on equities, crypto, fixed income, and private market products. - Strong learning environment with advanced fintech processes and international product handling.