We are hiring For Technical Support(Voice Process) PUNE location

Department:

Job Overview

We are seeking a dedicated International Technical Support Executive to join our dynamic team. The ideal candidate will be responsible for providing exceptional voice-based support to our international clients, assisting them with technical inquiries and troubleshooting issues related to our products and services.

Key Responsibilities

• Respond to incoming calls and provide technical support to customers across various international regions.
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions, ensuring they understand each process clearly.
• Document all interactions and support incidents accurately in the CRM system.
• Collaborate with the technical team to escalate unresolved issues and contribute to knowledge base articles.
• Stay updated with the latest product features, troubleshooting techniques, and industry trends.
• Provide feedback regarding common issues and suggest improvements based on customer interactions.
• Ensure adherence to quality standards and performance metrics, including response time and customer satisfaction.
• Participate in training programs and workshops to enhance technical knowledge and customer service skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience in a technical support or customer service role, preferably in a voice process environment.
• Strong understanding of software applications, and hardware components.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficiency in using support tools, ticketing systems, and remote access software.
• Availability to work in shifts, including evenings and weekends, as required.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and certifications.
• A supportive work culture that values collaboration and innovation.

How to Apply

If you are passionate about customer service and want to be part of a dynamic team, please send your resume as per the application process.

Note:

References are highly appreciated.