We are hiring For Floor Coordinator For North East

Job opening in STATE BANK OPERATION SUPPORT SERVICE Pvt Ltd

Payroll Company - *RANDSTAD*

*STATE-North-East*

Grahak Mitra: The concept of Grahak Mitra was implemented in the bank as

part of BPR (Business Process Re-engineering) initiative. The role of Grahak

Mitra was introduced so that customers visiting the branch get necessary

assistance. The prime objective is to give personal attention to walk-in

customers, extend support in transacting, facilitating migration to alternate

channels etc. It was introduced to project a positive image of the bank and to

enhance customer experience.

Location:DHARAMNAGAR(DISTT N. TRIPURA),KARIMGANJ,SIBSAGAR,TEZPUR,TURA,UDAIPUR,NAMRUP,HAFLONG,NALBARI,DIPHU,RANGIYA,MOKOKCHUNG,BOMDILA,PASIGHAT,KHONSA

ALONG,BONGAIGAON,SBI MISSAMARI CANTONMENT,TEOK (ASSAM),SBI PYNURSLA,ACB NARSINGPUR,ACB UMSNING,BARPETA ROAD,BISWANATH CHARALI,SME BURNIHAT BRANCH,DERGAON,DIBRUGARH UNIVERSITY,DULIAJAN,GOLAKGANJ,HOJAI,NAZIRA TOWN,PATHSALA,PHULBARI,SAMAGURI,SARUPATHAR,SO,BHOG,PHEK,SBI HOWRAGHAT,NAHARLAGUN,ROWTA CHARALI,BARENGAPARA,ZUNHEBOTO,TENGA VALLEY,WOKHA,JOWAI,MAWNGAP,NONGPOH,GUWAHATI,AIRPORT,SBI SEKMAI,KUMARGHAT,LUNGLEI (MIZORAM),ACB DOOM DOOMA,RANGAPARA,DEOMALI,NONGSTOIN,KALIABOR,BISHALGARH,TITABOR,THOUBAL BRANCH,LADRYMBAI,SENAPATI,KUNJAVAN,BORHOLLA,KOLASIB,MAIBONG,ONGC COLONY BRANCH ,SIVASAGAR

KHEPA (GARAMPANI),WILLIAMNAGAR,DONKAMOKAM,BAGHMARA

CHANDEL,SBI DHALGAON,GARMUR(MAJULI),KALGACHIA,MIRZA,MUSHALPUR,CHAWNGTE,BISHNUPUR,MANIPUR UNIVERSITY CAMPUS IMPHAL,PFUTSERO,SALAKATI,ARUNACHAL,PEREN,JONAI,KHOWAI,KAILASHAHAR,REGIONAL RESEARCH LAB (JORHAT),HAPPY VALLEY ( SHILLONG ),MANJA TINALI,SBI GAROBADHA,SEPPA,MISSION CHARALI,MARGHERITA,KIPHIRE,MAHENDRAGANJ,MAWKYRWAT,CHOKPOT,LAWNGTLAI,SAIHA,CHAMPHAI BRANCH,SBI SERCHIP,LONGLENG,RONGJENG,TAWANG,ZERIKINGDING,ACB KHUTIKATIA,DIGBOI,CHANGLANG,CHOWKHAM,DIRANG,LEKABALI,LONGDING,BASAR,ITANAGAR,SBI TELIAMURA,SBI BELONIA,CHURACHANDPUR,TURA BAZAR,MADANRYNTING,TIKRIKILLA,JORABAT,JALUKIE,KAMALPUR,KANGPOKPI,KOHIMA BAZAR ,KOHIMA,RANGAPAHAR,MOKOKCHUNG BAZAR,RAJABALLA,SONAMURA,RONGRAM,ACB MEDZIPHEMA,BAJENGDOBA,BHANGA BAZAR,MANIK BHANDER,ANGARKHOWA,DOIMUKH,MENDIPATHAR,KALAG,DHOLAI,SONESWAR,BOKAJAN ADB,ACB PULIBOR,B R P L COMPLEX,YINGKIONG,TINGKHONG,CHANDMARI (TURA),MORAN,BONGALMORA,BAGRIBARI,NORTH,KOKRAJHAR,GARGAON ADB,SBI BORHAPJAN,DANGARI,SALKOCHA,BISHNUPUR,SBI LUKI,DADRA,NOWBOICHA,GAURIPUR,DODHARALI (MARIANI),CHAPANGANI,KOUPATI,TELIGAON,JAIRAMPUR,DADENGGIRI,TEZPUR BAZAR EVENING BRANCH,CHUMUKEDIMA,BORPOOL,INDUSTRIAL ESTATE BADARPUR,NEW PALIN,KARIMGANJ BAZAR,GOSSAIGAON,NEW BONGAIGAON - INDUSTRIAL ESTATE,HATSINGIMARI,SAGALIA,LERIE,TINALI BAZAR,ABHAYAPURI,SBI KULAJAN,MOTERJHAR,DAINADUBI,MURAJHAR SAB,TILOINAGAR,ANINI,AMTALI SAB,SBI GANDHIGRAM,BALIJAN,BISWANATH GHAT,RANGACHAKUA,LENGTISINGA,MAKHIBAHA,DARANGAMELA,MORNAI,MAWLAI MAWDATBAKI,SANTAK,ICD AMINGAON,AMPATI,KABUGANJ,KOHORA,CHOWKIHOLA,KANUBARI,RUKSIN,GOHAINPUKHURI,PATHARKHAMAH,PHESUAL,MULAGAON

GUMI,NIRJULI,DAKHIN GANAKGARI,BECHAMARI

SBI MURPHULANI,SME KHANAPARA,CHIBINANG,BOKAKHAT,GORESWAR,AMGURI,SBI DHAKUAKHANA,PURANA BAZAR DIMAPUR,KHLIEHRIAT,KAMPUR TOWN,TIHU,MUKALMUA,SARTHEBARI,RAMKRISHNA NAGAR,BAIHATA CHARIALI,DHUPDHARA,SONAPUR,SUALKUCHI,KOLORIANG,SBI DEMOW,POROMPAT,CHABUA BRANCH,AMBASSA,DUDHNOI,LEPETKATA,MAKUM BRANCH,CHOWKIDINGHEE BRANCH,MOIRANG,SOOTEA,BALIPARA,GAURISAGAR,NAHARLAGUN BAZAR,MANGALDOI BAZAR,UDHARBAND,LALA BAZAR,PATHERKANDI,HOJAI BAZAR,SRIRAMPUR,CHAPAR,JYOTIKUCHI BRANCH,TARAPUR,BHERGAON,DIPHU BAZAR,TENGAKHAT,MANKACHAR,JOGIGHOPA,MANDIA,C,AMATA,ACB BIJOY NAGAR,TAMULPUR,TUIBONG,MORAN BAZAR,DIPHUPAR,HAJO,MECHUKA,DHALESHWAR,NONGMENSONG,KAOIMARI BRANCH,SIDHAI MOHANPUR,GOGAMUKH,KRISHNAI,BOKO,RANGIA BAZAR,WANGOI,SIMLA BAZAR,NARAYANPUR,JAMUGURIHAT,KALAIGAON,SIPAJHAR,RUPAISIDING,RONGPUR,LAHOWAL,NORTH BARPETA ROAD

Location AO wise:AO 1 SHILLONG,,AO 2 GUWAHATI,AO 3 DIBRUGARH,AO 4 JORHAT,AO 5 SILCHAR

Age Range:Minimum - 21 yrs To Maximum - 30 yrs.

Qualification:Minimum Graduate

Salary:20,000/-

Experience Minimum 2 yr(Preference is of Service Industry,BFSI)

Only sales experience candidates prefered

Language Knowledge:Local language -

Read / Write / Speak

English - Read / Write

*candidates should be from in and around requirement location and not from faraway locations like Guwahati or any where from

Roles and Responsibilities of Grahak Mitra:

To educate customers to utilize services available through self-service

channels.

To convince, help and support the customers in giving feedback for services

availed.

Providing first level assistance to visitors / customers at the Branch.

Ensuring customers are provided necessary assistance in transacting the

business and overseeing the employees response to customers.

Reducing cost and staff workload by migrating customers to alternate channels

digital channels like ATM, ADWM, INB, YONO etc.

Increasing sales focus by making available information on various products

and services of the bank to customers / visitors.

Ensuring HNI / Wealth / Premier customers are given proper attention /

recognition while handling and priority in service.

Making available product information brochures, forms, applications etc. to

visitors / customers.

Helping less tech savvy customers in using alternate and digital channels

and providing necessary guidance for adoption. Directing them to

concerned counter / officer in case of need.

Keeping an eye on the waiting hall to ensure that no customer remains

unattended and proactively helping them in conducting the required

transactions (e.g. provide them with necessary forms that need to be filled

before they reach the counter).

Suggesting customers regarding the facility of Toll-free numbers / Call

Centre / WhatsApp Banking for account balance related information and

other requirements related to ATM / INB / Account Statements etc.

Direct customers to the concerned officer for cross-selling of products and

services.

To possess thorough knowledge of transactional banking products &

services and general awareness about loans / advances offered by the

bank.

In addition, Grahak Mitra should have basic operational knowledge of ATM,

ADWM, INB, UPI, and other digital products.

*Tentative interview date

COMPLETELY FREE JOB, WE DON'T TAKE ANY CHARGES FROM CANDIDATES

Interested candidates can apply

Contact Name:Bijoy Dey

contact details:8638131502

mail id:bijoy.dey@randstad.in

Please mention which post are you looking and Location

please don't call & Msg unnecessary* if your cv shortlisted then Randstad team will call you, so don't worry.

*Totaly Free and Genuine job*