0 - 4 years
0 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Salary Budget : 4.5 LPA
This role contains Nightshifts (Only for male candidates), Rotational shifts and Rotational week off.
Note: Kindly share the JD,company details with the candidates and call all the candidates at 10 AM.
Interview location : 8th Floor, BMTC Building, No.36, 80 feet Road, Koramangala - 6th Block, Bengaluru, Karnataka 560095.
All the Best!!
Make calls to customers in order to provide a service or information regarding the customer?s accountFollow communication ?scripts? when handling different topics• Responsibility of handling any inquiries and resolving customer complaints on the service callSeize opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way• Refer customers to appropriate banking servicesPen Picture - Phone Banking Officer ? Inbound Service• Receive and respond to customer service account inquiries on account balances, transaction• Responsibility of handling any inquiries and resolving customer complaints.• Promote bank products and services• Identify customer needs• Refer customers to appropriate banking services• Help to avoid loss of customers and negative reviews
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