Walkin Drive - International Voice Process - US Mortgage Insurance

Coforge

1 - 4 years

1 - 4 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

International BPO US Process Mortgage Calling Customer Care Voice Process International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualification- Any Graduate/Under Graduate Experience- Minimum 6 months to 4 Years experience in international voice process

Designation- Team Member

Good Knowledge of Insurance processing (US)
Good Reading Comprehension i.e. ability to read text, understand its meaning and process it
Has prior experience in back office operations
Should meet the daily Production Target defined in the process
Ensure accuracy, touch time and other applicable service levels of the transactional processing
Share & follow best practices
Flexible for Shift rotations and 5 days a week working if required should support on weekends (Saturday and Sunday). No Indian Holidays
Should be able to perform in multiple processes
Escalate any deviation to defined process & seek immediate assistance

Essential Skills

Excellent Verbal & Written communication with neutral accent.
Must have prior experience in international calling, preferable US.
Domain expert in Insurance- USA.
Computer skills Windows OS, MS office 2003, Image Applications, Etc.
Should understand customer Quality & productivity expectations
Quick learner and adapt to changes quickly
Good Typing Skills ( 30/35 words per minute)

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