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HCLTech
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Walkin Drive |13th Sept 25 | Data Analyst | Hyderabad

Walkin Drive |13th Sept 25 | Data Analyst | Hyderabad

HCLTech

1 - 6 years

2 - 6 Lacs

hyderabad

Posted:5 hours ago| Platform:

Apply

Skills Required

rca data visualisation advanced excel tableau root cause analysis data analyst qlikview

Work Mode

Work from Office

Job Type

Full Time

Job Description

HCLTech is Hiring for the Data Analyst Role !

Interested candidates can attend a walk-in interview at the address below:

Date:

Walk-In Address:

Work Location:

Roles & Responsibilities:

Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards, and system-generated anomaly alerts.
Analyze real-time/near-real-time performance data against business standards and identify issues/gaps in performance.
Perform Root Cause Analysis (RCA) of anomalies detected for any underlying performance issues. Provide conclusions and reports on the details of drivers, leading indicators, and affected metrics.
Observe the performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
Escalate gaps, identified issues, bugs, and outages to respective leads for business continuity responses.
Trigger Next Best Actions (NBAs) based on business objectives and policies.
Measure and report SLA performance for different teams and functional areas.

Skill Set Required:

1-5 years of customer service experience, including answering multiple phone lines and ticket-related communication in a Command Center work environment.
Effective computer skills, including data entry and proficiency in MS Office Suite (Word, Excel, and Outlook).
Ability to use multiple software applications simultaneously, with demonstrated knowledge of working over the internet and successfully navigating websites.
Demonstrates effective, clear, and professional written and oral communication, with attention to detail.
Experience in data analytics, visualization, and reporting.
Advanced MS Excel skills.

Graduation is mandatory.

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