Walk-in | Tcs Chennai Hiring For Team Manager - Tech Support

Walk-in | TCS Chennai Hiring for Team Manager - Tech Support

INTERVIEW DETAILS:Interview date: 15th November,2025, SaturdayInterview time: 10 AM to 12 PM

Venue :Tata Consultancy Services Ltd, Magnum, Chennai One IT SEZ- Phase 2, Thoraipakkam,Chennai - 600097

Training LeadExperience: 8-12 years

Location: Chennai

Responsibilities

Case Management:- Monitor daily case progress to ensure timely updates and address any issues.- Ensure compliance with service level objectives across all active cases handled by the team.- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.

Performance Management:- Establish clear performance expectations and individual goals for team members that align with overall operational objectives.- Provide regular and constructive feedback to team members on their performance, highlighting strengths and areas for development.- Implement performance improvement plans for team members who are not meeting expectations, providing the necessary support and resources.- Analyze key performance indicators beyond customer satisfaction and escalations to gain a holistic view of team performance.

Governance:- Ensure adherence to all relevant policies, procedures, and regulatory requirements within the operations team.- Participate in strategic planning initiatives to contribute operational insights and support the achievement of broader organizational goals.- Foster a culture of continuous improvement within the team, encouraging feedback and the proactive identification of opportunities for process enhancement.- Manage team resources effectively, including workload distribution and ensuring adequate staffing levels to meet operational demands.

Skills & competencies

- Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.- Ability to identify, analyze, and effectively address operational issues.- Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.- Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.- Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.- Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.- Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.- Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

Step 1: Visit https://ibegin.tcs.com/iBegin/•Step2: Click to login•Step 3: Click New user(Register with us)•Step 4: Select "BPO" in areas of interest and complete the registration.(Fill the details)•Step 5: Once completed, your TCS no. will be generated which starts from EP2024XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

*It is mandatory to write EP Number & "Marcellinius"