Walk in International Customer Support Executive

Location: Salt Lake Sector 5 , Kolkata
Work Mode: On site
Salary: 14k to 18k inhand
Shift: 24 * 7 rotational shift

Job Summary:

We are looking for a Customer Support Executive who will be responsible for handling customer queries, resolving issues, and ensuring excellent customer satisfaction through calls, emails, or chat support. The ideal candidate should have strong communication skills, patience, and problem-solving abilities.

Key Responsibilities:

• Handle incoming customer queries via phone, email, or chat.
• Resolve customer complaints efficiently and provide accurate information.
• Maintain records of customer interactions in CRM.
• Escalate unresolved issues to the appropriate departments.
• Ensure high levels of customer satisfaction.
• Meet performance targets including response time, resolution rate, and customer feedback scores.

Requirements:

• Minimum qualification: Graduate/Undergraduate (as per company requirement).
• Prior experience in customer support (preferred but not mandatory for fresher roles).
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving skills.
• Ability to multitask and work under pressure.
• Comfortable with rotational shifts (if applicable).

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you comfortable with 24* 7 rotational shift ?

Education:

• Bachelor's (Preferred)

Experience:

• International voice process: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Kolkata, West Bengal (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person