Walk-in Drive -US Property & Casualty- Exp:4-6; Bangalore - 26th June

Job Description

Greeting from Infosys BPM Ltd., We are hiring experienced candidates from US Property & Casualty Insurance domain for Bangalore location. Please walk-in for interview on 26th June 2025 at Bangalore Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-217283 Please mention the generated Candidate ID on the top corner of your Resume *** Interview details: Interview Date: 26th June 2025 Interview Time: 10:00 AM till 12:00 PM Interview Venue: JP Nagar, Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available. Things to remember while entering the campus: Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team Documents and things to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Please find below Job Description for your reference: Designation: Process Lead/Team Lead Experience: 4-6 years Qualification: Any graduate- full time education Shift: Night Shift Notice Period - Immediate to 30 days Location: Bangalore (Work from Office) Note: Team handing experience is mandatory Responsible for highly complexity transactions: Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process. Transition Coordination: Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling. Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance. Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral. Quality Planning (QC/QA) - Prepares the service quality plan including the quality control, assurance and improvement at his / her process level IN ORDER TO create a comprehensive quality program for the specific process. Performance Planning - Prepares / signs off on the KRAs / deliverables of the team IN ORDER TO meet the operational objectives of his / her team. Talent Management (People Mgmt) - Implements career development & succession plan for the direct reports IN ORDER TO ensure sustainable employee engagement & motivation within the team. SLA Compliance -Monitors daily dashboards / Conducts daily huddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team IN ORDER TO ensure delivery predictability. Process Compliance - Monitors / ensures process compliance and periodically update SOP changes as required as part of the quality plan IN ORDER TO ensure adherence to process steps. Work Allocation - Allocates work / shifts to team members IN ORDER TO achieve production targets. Customer Interaction - Resolves escalations from the process owners IN ORDER TO ensure strong customer relationships. Governance compliance - Participates in specific internal and external governance activities by adhering to the governance models applicable at a process level IN ORDER TO sustain delivery predictability. Knowledge Management - Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc IN ORDER TO capture and maintain tacit knowledge. Process Reengineering - Diagnoses the gaps in the existing process, identifies opportunities for improvement and implements the re-engineering initiatives IN ORDER TO meet client and internal commitments on a continuous basis. Resource optimization - Implements corrective actions based on review, Monitors and controls billing losses, reduces buffer IN ORDER TO meet financial objectives. CSAT Process - Implements the improvement plan IN ORDER TO ensure customer satisfaction. Audits & Compliance- Prepares the team level/ Process level requirements for self-assessment IN ORDER TO ensure delivery predictability for the specific process. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.