Home
Jobs
Companies
Resume
Prodapt Solutions logo

Walk-in Drive For Chat Support - Telecom (0-3 years)

0 - 3 years

1 - 2 Lacs

Chennai

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

Broadband Chat Support Non Voice International Chat Process Telecom Typing Speed International Non Voice ISP Bpo Non Voice Chat Process Communication Skills Internet Fresher Hiring International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk-in drive for International Chat Support - Telecom (0-3 years) Walk-in: 4th to 6th Jun (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Upselling: - Identify opportunities to upsell additional products or services during customer interactions. - Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Proven track record of upselling and achieving sales targets is a plus. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. Must have good communication skills. Flexible to work from office (5 days) The candidate should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment (Take WPM Test Desired score 35 WPM) Website : EF SET Test (Take 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email. 2025 passed out who have got results and marksheets can apply

More Jobs at Prodapt Solutions

Java Full Stack Lead

Chennai

5 - 10 yrs
|

INR 10 - 20 Lacs

Middleware Administrator

Chennai, Hyderabad

3 - 5 yrs
|

INR 5 - 11 Lacs

Senior Java Developer

Chennai

5 - 8 yrs
|

INR 7 - 10 Lacs

Python Software Developer

Chennai, Hyderabad

3 - 5 yrs
|

INR 4 - 7 Lacs

DevOps Engineer Vulnerability Patching Apache Struts/Spring Framework

Chennai

10 - 15 yrs
|

INR 35 - 40 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Broadband Interview Now

My Connections Prodapt Solutions

Download Chrome Extension (See your connection in the Prodapt Solutions )

chrome image
Download Now
Prodapt Solutions
Prodapt Solutions
www.prodapt.com/

Software Development

Chennai Tamilnadu

5001-10000 Employees

177 Jobs

    Key People

  • Ganesh Prasad

    CEO

  • Vinayak Sriram

    CFO

RecommendedJobs for You

Prodapt Solutions logo

Walk-in Drive For Chat Support - Telecom (0-3 years)

Prodapt Solutions

Chennai

Glympse Human Capital Services logo

Hiring For International process associate Voice / Chat WFH

Glympse Human Capital Services

Hyderabad

Creative Hands HR logo

International Chat Support, excellent communication #call Raj

Creative Hands HR

Hyderabad

Teleperformance (TP) logo

Customer Support Executive - Noida

Teleperformance (TP)

Noida

Teleperformance (TP) logo

Mega Walk in For international Web Chat - US shift-Perungalathur

Teleperformance (TP)

Chennai

Arise Solutions logo

Work From Home - INTL Chat - International Experience required

Arise Solutions

Ahmedabad, Rajkot, Vadodara

Tech Mahindra logo

Chat Support Executive || International BPO || NOIDA || NON-VOICE

Tech Mahindra

Noida

WNS Holdings logo

Hiring||International Banking Chat||

WNS Holdings

Gurugram

Teleperformance (TP) logo

Chat Process Executive || International Customer Support Executive

Teleperformance (TP)

Noida, Gurugram

Hiring Campus logo

Chat Support Executive

Hiring Campus

New Delhi, Gurugram, Delhi / NCR