Waiter/Waitress

About the Role

The role involves ensuring exceptional guest service, maintaining positive relationships with guests and colleagues, and adhering to hotel policies and procedures.

Responsibilities

Customer Service:

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Operational:

• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
• presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
• Clears and resets counters or tables at conclusion of each course.
• Fully conversant with all aspects of the Micros System.
• Computes bill and accept payment.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money has been collected.

Other Duties:

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel&aposs policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Exercises responsible behavior at all times and positively represents the hotel and Hyatt International.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

Education details are not specified in the provided job description.