Waiter / Waitress

POSITION SUMMARY:

Enthusiastic and customer-focused restaurant waiter with a passion for delivering exceptional dining experiences. Proficient in menu knowledge, order-taking, and timely service. Adapt at anticipating customer needs and ensuring a seamless flow of service. Dedicated to maintaining a clean and organized dining area. Strong communication and interpersonal skills contribute to a positive and welcoming atmosphere. Committed to upholding high standards of customer satisfaction and contributing to the overall success of the dining establishment.

DUTIES AND RESPONSIBILITIES:

1. Always greet and welcome guests promptly in a warm and friendly manner.

2. Always thank and give fond farewell to guests conveying anticipation for their next visit.

3. Assist guest with table reservation.

4. Assist guest while seating.

5. Ensure guest are serviced within specified time.

6. Has a good knowledge of menu and presentation standards.

7. Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

8. Able to answer any questions regarding menu and assist with menu selections.

9. Able to anticipate any unexpected guest need and reacts promptly and tactfully.

10. Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

11. Serve food courses and beverages to guests.

12. Set tables according to type of event and service standards.

13. Record transaction / orders in Point of Sales systems at the time of order.

14. Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

15. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

16. Check with guests to ensure satisfaction with each food course and beverages.

17. Responsible for clearing, collecting and returning food and beverage items to proper area.

18. Maintain cleanliness of work areas, crockery cutlery, glass, etc. throughout the shift.

19. Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

20. Present accurate final bill to guest and process payment.

21. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

22. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

23. Completes the daily responsibilities that are set for each individual shift.

24. Complete closing duties, including restocking items, turning off lights, etc.

25. Any other duties related to food and beverage service assigned by the captain.

26. Collaborate with kitchen and bar staff to coordinate smooth service flow.

Qualification:

Diploma in HM or a relevant degree.

Familiar with POS, MS Office and basic computer proficiency.

Good command in both spoken and written English.

Excellent guest service skill.

Good knowledge of food and beverage service.

Experience:

Previous experience in similar Job role.

1 year of work experience in Food & Beverage

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person