Waiter

Job Purpose

To provide exceptional food and beverage service to guests in line with the hotel’s 5-star business-class standards, ensuring a memorable dining experience through courteous, efficient, and professional service.

Key Responsibilities

Guest Service

• Welcome guests warmly and ensure a comfortable dining experience.
• Present menus, explain dishes, specials, and beverage options clearly.
• Take food and beverage orders accurately and communicate them promptly to the kitchen and bar.
• Serve food and beverages following correct service etiquette and presentation standards.
• Monitor guest satisfaction and respond promptly and professionally to requests or concerns.

Service Operations

• Set up and maintain dining areas, side stations, and mise-en-place as per hotel standards.
• Clear tables efficiently and reset them promptly for the next service.
• Ensure cleanliness and hygiene of the restaurant, service areas, and equipment.
• Coordinate closely with the kitchen and bar teams to ensure timely service.

Quality, Hygiene & Compliance

• Adhere strictly to hotel SOPs, grooming standards, and service sequences.
• Follow food safety, hygiene, and HACCP guidelines at all times.
• Maintain thorough knowledge of menu items, ingredients, and allergens.
• Comply with health, safety, and hotel policies.

Teamwork & Professional Conduct

• Work collaboratively with colleagues to ensure smooth service operations.
• Attend daily briefings, training sessions, and departmental meetings.
• Assist teammates during peak hours, banquets, and special events.
• Uphold the brand values and service philosophy of Gokulam Grand Trivandrum.

Candidate Profile

Education & Experience

• Minimum qualification: Diploma or Degree in Hotel Management / Food & Beverage Service preferred.
• 1–3 years of experience as a waiter in a star-category hotel or reputed restaurant.
• Well-trained freshers may be considered.

Skills & Competencies

• Good communication skills in English (knowledge of Malayalam and Hindi is an advantage).
• Strong customer service orientation and interpersonal skills.
• Professional appearance with excellent grooming standards.
• Ability to multitask and work effectively under pressure.
• Positive attitude and team-oriented approach.

Physical & Other Requirements

• Ability to stand and walk for long hours.
• Capable of carrying trays and handling service equipment.
• Willingness to work rotating shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person