VP - Group Benefits and Wellbeing Operations

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Vice President - Group Benefits and Wellbeing Operations

Location- Hyderabad and Pune

Principal responsibilities

• Be a dynamic, supportive leader of the Benefits Operations team within the wider Offshore P&R Hub. Enable individuals to give their best; and foster a team mindset of agility, continuous improvement and simplification
• Responsible for the accurate and timely management and operation of Benefits & Wellbeing processes and procedures, continually striving for global consistency and high-quality output
• Work with teams across HR to identify, recommend and implement improvements to the end to end (e2e) delivery of employee benefits. Typical stakeholders will include Global Service Owners, People Operations, Contact Centre, HR Transformation and HR Information Technology.
• Monitoring and reporting key metrics, presenting and interpreting service management insights & analysis to Global Service Owners and other senior HR stakeholders.
• Oversee team activities that mitigate risks, support compliance with internal controls and external regulatory requirements
• Supporting Global Service Owners with group wide and in-country projects. Be the go-to person for the effective coordination and management of Benefits Operations deliverables. 
• Manage and develop the Global Benefits Operations team building a team ethos around customer experience, operational efficiency, agile mindset and continuous professional development.
• An understanding of Benefits & Wellbeing products and services in order to provide expert advice when required, and to identify opportunities for improvement
• An understanding of Lean, Agile ways of working, Service Now and process automation (desirable) Confidently engage with senior stakeholders and contribute to the global Benefits & Wellbeing community to ensure our practices are straightforward, effective, and compliant.
• Oversee the execution of centralised benefit processes, products, and services. Collaborate with other HR teams and stakeholders to continually assess e2e improvements for a more employee-centric, globally consistent and streamlined delivery.
• Collaborate with People teams to identify, recommend, and implement enhancements to the end-to-end (e2e) delivery of employee benefits. Key stakeholders include Global Service Owners, People Operations, Contact Centre, HR Transformation, and HR Information Technology.
• Assist Global Service Owners with group-wide and in-country projects, serving as the primary contact for the effective coordination and management of Benefits Operations deliverables.

What you will need to succeed in the role:

• Overall Experience of 12+ yrs with Bachelor’s degree/equivalent experience in Employee Benefits, Employee Wellbeing, Performance and Rewards
• Proven ability to maintain excellent relationships at all levels of the organisation
• Ability to use data and analytics to drive organizational improvement
• Strong functional and technical knowledge of HR, specifically performance and reward, and HR Technologies
• Analytical with the ability to interpret insights from data and make recommendations
• Ability to communicate complex information in a succinct and credible manner, both orally and written, directly with Senior Management
• Basic project & change management experience
• Excellent excel skills (or equivalent data management tools such as R or SQL) and ability to deal with and analyse large data including collation of data from various internal stakeholders to produce final reports for management
• Experience of running a shared service operations team with experience in Benefits and Wellbeing space preferrable though the overall P&R Services space experience would also be welcome for evaluation.

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