Voice Process

We are hiring energetic freshers for one of our Leading CX Clients in Coimbatore.

Job Title: Customer Support Executive (English & Malayalam)

Type: Full Time

Mode: Work from Office

Interview Mode: F2F

Must : Should have excellent conversational skills in English and Malayalam | Must be local to Coimbatore

Job description

Role & responsibilities: :

• Managing Inbound calls
• Following various communication scripts when speaking to a customer.
• Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
• Building sustainable customer relationships.
• Keeping records of all conversations organized.
• Building product knowledge; and improving performance and achieving management expectations.
• Maintaining and improving quality results by adhering to standards and guidelines.

Preferred candidate profile: :

• Fluency in communication (English+ (Malayalam)
• Have a good attitude - should be committed to the work
• Ability to work independently with strong attention to detail and quality.
• Must be patient and a good listener to answer customer queries and concerns.
• Excellent customer handling and customer engagement skills.

Please review the Job description and eligible candidates only can apply. Can also send your updated resume to rshekar@vascloud.co.in