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Acro Hr Solutions
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Voice Process Team Lead

Voice Process Team Lead

Acro Hr Solutions

3 - 4 years

|

6 - 7 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role &

To motivate, develop and mentor team members in a dynamically changing environment
Track and monitor KPIs as per Project requirement
Assist in scheduling and coordinating team activities
Answer operations related queries from the client and internal stakeholders
Drive process performance to achieve and exceed SLA deliverable
To create a conducive and stimulating environment for the teams to accomplish their goals
Manage expectations of his/her team members and proactively should be able to sense their needs
Represent the organization and participate in client visits and reviews
Accountable of team and process performance
Good communication and Email writing skills
Provide inputs on process changes and best practices
Process management

Eligibility:

Domain Experience: Customer Service.
Channel Experience: Voice experience (International Process)
Work Experience: Min 3 Years or more in an international process with minimum 1 years of experience in Voice preferred
Exposure to Client Handling
Shift: Rotational shifts
Process Working Hours: 24x7
Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
Tool/Application Experience: Reasonable understanding of working Microsoft Excel and Microsoft Word
Change Management: Flexible, adaptable to the evolving needs of a high-growth, and fast paced organization environment.
responsibilities

Preferred candidate profile

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