voice process

FATCAT WEALTHY (CADDPOINT)

0 years

0 - 1 Lacs

salem

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

crm resolve communication data service negotiation training

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Make outbound calls to potential or existing customers.
Handle inbound customer inquiries and provide accurate information.
Explain products/services clearly and effectively.
Maintain customer records and update CRM systems.
Follow up with leads and convert them into sales (if sales process).
Resolve customer issues and escalate complex queries to the appropriate team.
Meet daily/weekly/monthly call and performance targets.
Maintain professionalism and positive rapport with customers at all times.

Required Skills & Qualifications

Minimum 12th Pass / Any Degree preferred.
Good verbal communication skills in English / Tamil / Malayalam
Basic computer knowledge (MS Office, CRM, data entry).
Ability to handle pressure and meet targets.
Strong listening and problem-solving skills.
Prior telecalling or customer service experience is a plus (freshers also welcome).

Desired Attributes

Polite, confident, and patient.
Ability to work in a team environment.
Positive attitude and willingness to learn.
Good negotiation and convincing skills (for sales processes).

Benefits

Incentives based on performance
Training and skill development
Career growth opportunities

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

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