Voice Process Executive

Winngoo UK Pvt Ltd

3 years

1 - 3 Lacs

adyar chennai tamil nadu

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

crm software english 12th pass bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Voice Process Executive. The role involves handling customer calls efficiently and ensuring customer satisfaction through effective communication, problem-solving, and professionalism.

Key Responsibilities:

Handle inbound/outbound customer calls in a professional manner.
Understand customer needs and provide appropriate solutions or information.
Resolve customer queries, complaints, and requests promptly.
Maintain accurate records of customer interactions in the CRM system.
Meet performance targets related to quality, call handling time, and customer satisfaction.
Follow company policies, processes, and quality standards.
Escalate complex issues to the concerned department when necessary.

Requirements:

Education: Minimum 12th pass / Graduate in any discipline.
Experience: 0–3 years (freshers can apply).
Communication Skills: Excellent verbal communication skills in English and/or regional languages.
Technical Skills: Basic computer knowledge, familiarity with CRM systems preferred.
Other Skills: Active listening, empathy, patience, and ability to multitask.
Shift: Rotational / Day / Night shifts depending on process (domestic or international).

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

More Jobs at Winngoo UK Pvt Ltd

Customer Support Representative

Chennai, Tamil Nadu

Experience: Not specified

Salary: Not disclosed

Customer Support Representative

Chennai

Experience: Not specified

INR 1 - 1 Lacs

Area Sales Executive

Chennai, Tamil Nadu

Experience: Not specified

Salary: Not disclosed

Area Sales Executive

Chennai

Experience: Not specified

INR 3 - 3 Lacs

Digital Marketing Executive

Chennai, Tamil Nadu

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.