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WebTech Software Solutions
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Voice Process Executive

Voice Process Executive

WebTech Software Solutions

0 - 4 years

|

0 Lacs

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

voice process customer support chat process international call center contact center international bpo call centre voice

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service International Voice Process

Provide customer support and resolve customer queries on call and chat
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be a quick learner and self-motivated.

Core Competencies

Pleasant, professional, and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have a positive attitude.
Strong analytical & Interpersonal skills.

Qualification:

Any Qualification

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance + Incentives

Venue Details :

WebTech Software Solution

1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048

Hari - Human Resource

761 877 6218

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WebTech Software Solutions

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