Voice Process Executive

JOB DESCRIPTION

Organization: Vari Medical Academy

Location: Coimbatore
Department: Admissions / Student Support / Counselling
Role Type: Full-Time – Voice Process (Inbound & Outbound)

1. Role Overview

The Voice Process Executive is responsible for managing student enquiries, conducting outbound counselling calls, converting leads into admissions, and providing clear communication regarding NEET/MBBS guidance for India and Abroad programs. The role requires strong communication skills, target orientation, and adherence to the academy’s quality standards.

2. Key Responsibilities

• Handle inbound calls from students and parents seeking NEET/MBBS/Abroad admission information.
• Make outbound counselling calls to follow-up leads generated by marketing, seminars, and walk-ins.
• Explain course details, fee structure, admission procedure, and benefits of Vari Medical Academy.
• Convert potential enquiries into confirmed admissions within the monthly target.
• Maintain accurate records of calls, follow-ups, and lead status in CRM/Excel.
• Provide daily call reports, enquiry status updates, and admission progress to the Team Leader.
• Coordinate with counselling, marketing, and admission teams for smooth student onboarding.
• Ensure high professionalism, communication accuracy, and polite behaviour in every call.
• Achieve both daily call targets and monthly admission targets assigned by management.

3. Monthly Targets

• Daily Calling Target: 150–200 calls/day (inbound + outbound).
• Lead Follow-Up Target: Minimum 50 quality follow-up calls/day.
• Monthly Admission Target: Minimum 10 confirmed admissions per month (based on NEET/MBBS India or Abroad programs).
• If the target is not achieved, incentives/allowances may vary as per Vari Medical Academy policy.

4. Required Skills

• Excellent spoken communication in Tamil & English (Hindi knowledge is an advantage).
• Strong convincing skills and ability to handle student/parent queries.
• Basic computer knowledge (MS Excel, CRM updating).
• Good listening ability and patience while handling counselling calls.
• Strong target orientation and willingness to work in a performance-driven environment.

5. Eligibility Criteria

• Qualification: Any degree (UG or PG)
• Experience: 0–2 years in voice process, tele-calling, counselling, or customer support.
• Freshers with good communication skills are welcome.

6. Salary & Performance Structure

• Fixed Salary: As per Vari Medical Academy norms.
• Performance-Based Incentives: Provided for achieving or exceeding monthly admission targets.
• Salary revisions and benefits are linked to target achievement & call quality performance.

How to Apply:

Interested candidate can send their resume to hrdvariacadamy@gmail.com or contact us at7540004691

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment

Work Location: In person