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Voice & Non-Voice Call Center Agent

0 - 31 years

0 Lacs

Secunderabad

Posted:1 day ago| Platform: Apna logo

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Skills Required

scheduling resolve support crm communication consistency regulations data

Work Mode

Remote

Job Type

Full Time

Job Description

Generating leads: Telecallers qualify leads by gathering information and assessing their potential interest in the company's products or services. Following up with leads: They nurture leads by providing additional information, addressing concerns, and scheduling appointments for the sales team. Handling inbound calls: They answer customer inquiries, resolve complaints, and provide support over the phone. Documenting interactions: Telecallers accurately record call details, customer information, and interactions in the CRM system. Achieving sales targets: They strive to meet individual and team sales goals by effectively promoting products and services. Maintaining customer relationships: They build rapport with customers, ensuring positive interactions and customer satisfaction. Adhering to communication scripts and guidelines: Telecallers follow established scripts and procedures to maintain consistency and professionalism. Complying with regulations: They adhere to legal and ethical guidelines for telemarketing and data privacy.

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