Key Responsibilities: Generating New Business: Identifying and pursuing new sales opportunities through market research, networking, and cold calling. Building Relationships: Establishing and maintaining strong relationships with customers, both existing and potential, by understanding their needs and offering value-adding solutions. Achieving Sales Targets: Meeting and exceeding individual and team sales targets by effectively using sales strategies and techniques. Sales Presentations: Conducting product demonstrations and presentations to potential and existing customers, effectively showcasing the value of the company's offerings. Managing Accounts: Overseeing a portfolio of existing accounts, strengthening client relationships, and identifying upselling opportunities. Reporting and Forecasting: Providing accurate sales forecasts and reports to management, demonstrating an understanding of the market and competitive landscape. Customer Service: Addressing customer queries and complaints in a timely and satisfactory manner, ensuring customer satisfaction. Collaborating with Internal Teams: Working with internal departments, such as marketing and customer support, to ensure a seamless customer experience. Staying Informed: Keeping up-to-date with industry trends, competitor activities, and emerging market opportunities. Participating in Events: Attending trade shows, conferences, and other promotional events to enhance brand visibility and generate leads.
Generating leads: Telecallers qualify leads by gathering information and assessing their potential interest in the company's products or services. Following up with leads: They nurture leads by providing additional information, addressing concerns, and scheduling appointments for the sales team. Handling inbound calls: They answer customer inquiries, resolve complaints, and provide support over the phone. Documenting interactions: Telecallers accurately record call details, customer information, and interactions in the CRM system. Achieving sales targets: They strive to meet individual and team sales goals by effectively promoting products and services. Maintaining customer relationships: They build rapport with customers, ensuring positive interactions and customer satisfaction. Adhering to communication scripts and guidelines: Telecallers follow established scripts and procedures to maintain consistency and professionalism. Complying with regulations: They adhere to legal and ethical guidelines for telemarketing and data privacy.
Making and receiving calls: Telecallers make outbound calls to potential customers to generate sales, and answer inbound calls from customers. Providing information: Telecallers explain company products and services, and address customer inquiries. Managing customer complaints: Telecallers handle customer complaints and interact with unhappy customers. Generating leads: Telecallers identify potential leads through cold calls or marketing campaigns. Following up: Telecallers follow up on potential leads to convert interest into sales. Collecting feedback: Telecallers gather insights from customer interactions to improve products or services.
1. Sales Target Achievement Meet and exceed monthly/quarterly/annual sales targets. Drive revenue growth through new client acquisition and repeat business. 2. Client Relationship Management Build and maintain strong, long-term relationships with customers. Understand client needs and provide tailored solutions. Handle escalations and ensure customer satisfaction. 3. Business Development Identify new business opportunities, markets, and segments. Develop strategies to expand the company’s customer base. Attend industry events, trade shows, and networking meetings. 4. Team Collaboration Work closely with marketing, operations, and customer service teams. Mentor junior sales executives and guide them in achieving their goals. Share market feedback and competitor insights with management. 5. Negotiation & Closing Deals Prepare and deliver sales presentations, proposals, and contracts. Lead negotiations with key clients to close profitable deals. Ensure compliance with company pricing and policies. 6. Reporting & Analysis Track sales performance using CRM tools and prepare regular reports. Analyze sales trends, customer behavior, and market conditions. Recommend improvements in sales strategies. Additional Responsibilities (depending on industry/company) Manage key accounts and ensure repeat business. Conduct product demonstrations or training for clients. Coordinate with finance for timely invoicing and payment collection. Monitor competitor activity and suggest counter-strategies. Support in creating marketing campaigns and promotional activities.