Voice-Based Virtual Medical Assistant (VMA)

As a Voice-Based Virtual Medical Assistant (VMA), you will be responsible for handling voice-based interactions such as inbound/outbound calls and real-time medical documentation tasks. Your primary duty will involve communicating with healthcare providers, patients, or clients over the phone while ensuring accurate documentation of clinical or operational information in the system. The ideal candidate for this role should possess strong communication skills, a solid understanding of medical terminology, and the ability to multitask effectively in a fast-paced healthcare support environment. Your key responsibilities will include making or attending voice calls to assist physicians, patients, or healthcare staff as per process requirements, listening to live or recorded patient-provider interactions, and accurately transcribing patient history, examination details, diagnoses, and treatment plans as directed by physicians. You will be required to follow call handling scripts, protocols, and documentation guidelines to ensure quality and consistency, clarify unclear information by coordinating with the provider or reporting concerns to the supervisor, maintain a high level of data confidentiality in compliance with HIPAA and organizational policies, and meet performance benchmarks related to call handling, documentation accuracy, and productivity. It is essential to stay updated with medical terms, scribing protocols, and voice etiquette standards. Qualifications for this position include a Bachelor's degree in Life Sciences, Nursing, or any healthcare-related field (preferred), experience in medical scribing, transcription, or a voice process (BPO/KPO) is a plus, proficiency in English (written and spoken) with knowledge of additional languages being a bonus, familiarity with healthcare systems, EHRs, or CRMs is desirable, and a typing speed of at least 40 WPM with high accuracy. Key skills required for this role include excellent verbal communication and listening skills, a strong command of medical terminology and clinical documentation, attention to detail and time management, multitasking ability, and adaptability, as well as maintaining a professional tone and empathy in patient/client communication. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule involves Monday to Friday shifts, including night shifts, rotational shifts, UK shifts, and US shifts. The work location is in person. For further details, please speak with the employer at +91 9745463137.,