Voice Associate

Mphasis

1 - 4 years

2 - 4 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Power Point

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

International Calling experience
Quick and attentive speaking with the clients/Advisors
Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting
Good Typing Speed of 28 WPM with >=95% accuracy

Preferred candidate profile

Good and sound knowledge of Capital Market Concepts preferably US Stock Market
Processing skills of Asset Transfer primarily Mutual Funds. Processing High Net Value Mutual Funds, Verification, Analyzing MF documents and providing Updates to Brokerage Advisors of their requests
Research the account information to determine if there are assets for transfer.
Research encompasses looking for rejection letters, revised paperwork or checks on file if not yet posted.
Post comprehensive research, call out to the Advisor and subsequently update the systems/applications accordingly.
100% Accurate work required as Errors will have financial impacts from Client and their Customer side.
Strictly US Shift Working Hours should be flexible to do Over Time duty if required.
Punctual and adherence to attendance and Leaves
To report to Team Lead and follow the Instructions and the HR Policies as per Company

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