Voice and Accent Trainer / Bangalore (Hybrid)

Responsibilities

Training Delivery

• Conduct individual and group training sessions on voice modulation, diction, pronunciation, and accent neutralization.
• Design and deliver coaching modules tailored to different levels (entry-level agents, team leaders, managers).
• Provide role plays, mock calls, and practice sessions to simulate real customer interactions.

Assessment & Feedback

• Assess participants voice and accent skills through pre- and post-training evaluations.
• Provide constructive, personalized feedback and development plans.
• Track progress and share reports with stakeholders.

Curriculum Development

• Develop and update training content, including learning aids, practice exercises, and digital resources.
• Stay updated with global communication standards, cultural nuances, and linguistic best practices.

Coaching & Support

• Offer one-on-one coaching for employees requiring additional support.
• Partner with Quality and Training teams to identify recurring communication gaps and design interventions.
• Support new hire onboarding and transition programs.

Key Skills & Competencies

• Excellent command over spoken and written English.
• Strong understanding of phonetics, intonation, and articulation.
• Ability to teach neutral English (international standard US/UK/Global Neutral).
• Strong facilitation, presentation, and coaching skills.
• Empathetic and patient approach to adult learning.
• Handling irate callers.
• Cultural Sensitization.
• Ability to engage participants in fun, interactive, and practical sessions.

Qualifications

Qualifications & Experience

• Bachelors degree in English, Linguistics, Communication, or related field (preferred).
• Certification in phonetics/voice coaching/accent training is an advantage.
• 25 years of experience in voice and accent training, preferably in BPO, customer service, or corporate training environment.
• Proven track record of successfully improving participants spoken communication.

Performance Metrics

• Improvement in participants voice and accent assessment scores.
• Training effectiveness (measured by post-training feedback and on-the-job performance).
• Reduced communication-related errors or escalations in customer interactions.
• Positive participant engagement and feedback.