Voice & Accent Trainer, Client Services

As an experienced and talented Voice and Accent Trainer for Interactive Brokers" Client Servicing Group, you will play a crucial role in enhancing the communication and client service skills of our associates. Your responsibilities will include: - Partnering with the recruiting team to identify trainable candidates and ensuring a 90% throughput in training potential hires. - Developing and delivering comprehensive training programs focusing on professional communication skills, client relationship management, phone etiquette, problem-solving, active listening, voice and accent refinement, and client service excellence. - Conducting needs assessments to identify skill gaps and creating targeted training solutions aligned with business objectives. - Monitoring and assessing client service interactions to provide constructive feedback and ensure consistent scoring & feedback delivery across the training team. - Identifying performance challenges early and escalating issues like new hire attrition, poor performance, or misfit skills. - Implementing refresher training programs and maintaining client service standards across the organization. - Executing the strategy of global orientation and onboarding training for new joiners. Qualifications Required: - University degree (Bachelor's). - Professional certification in training, learning, and development. - Excellent English language communication skills. - Experience in Voice & Accent training in English. - Superior facilitation and presentation abilities with diverse learning styles engagement. - Minimum 7 years of experience in designing, facilitating, implementing, and assessing blended learning programs. - Ability to develop effective training methodologies for client-facing soft skills. - Experience in measuring training effectiveness and demonstrating ROI on learning initiatives. - Knowledge of capital markets, ideally with experience in financial services or fintech companies. Interactive Brokers offers the following benefits and perks: - Competitive salary package. - Performance-based annual bonus (cash and stocks). - Hybrid working model (3 days office/week). - Group Medical & Life Insurance. - Modern offices with free amenities & fully stocked cafeterias. - Monthly food card & company-paid snacks. - Hardship/shift allowance with company-provided pickup & drop facility. - Attractive employee referral bonus. - Company-sponsored team-building events and outings. Please note that the benefits package is subject to change at the management's discretion.,