Role & responsibilities Using inbound video calls to identify customers. Performing due diligence checks and verifying KYC documentation during the video call. Ensuring requests are closed within the stipulated timeline. Ensuring that call interactions are complete and accurate. Responding timely and professionally to inbound customers. Preferred candidate profile Video KYC Verification, Customer Service, Communication Skills (Verbal & Written), Attention to Detail, Documentation & Record-Keeping, Time Management, CRM Tools & Video Call Platforms, Problem Solving, Compliance & Regulatory Awareness, Multitasking, Professional Etiquette, Adaptability to Digital Tools

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