2 - 5 years
2 - 24 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
monitoring, incident handling, and coordination with L2/L3 teams for escalations.
- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
- Handle initial triage of incidents and user tickets.
- Provide quick fixes and workarounds for known issues.
- Maintain SOP documentation and knowledge base for recurring issues.
- Escalate unresolved or complex problems to L2/L3 teams.
- Coordinate with development, infrastructure, and vendor teams.
- Support monthly release deployments and patching activities.
- Prepare RCA and incident reports.
- Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes.
- 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
- Exposure to JCL, COBOL, VSAM, CICS is a must.
- Strong communication and customer service orientation.
- Experience with ITSM tools (e.g., ServiceNow, Remedy)
Skanda IT Consulting Private Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Hyderabad, Telangana, India
2.0 - 24.0 Lacs P.A.
ahmedabad, gujarat, india
1.0 - 30.0 Lacs P.A.
hyderabad, telangana, india
18.0 - 25.0 Lacs P.A.
hyderabad, telangana, india
1.5 - 6.5 Lacs P.A.
hyderabad, telangana, india
25.0 - 35.0 Lacs P.A.
saudi arabia
0.5 - 0.5 Lacs P.A.
mumbai city, maharashtra, india
3.0 - 6.0 Lacs P.A.
saudi arabia
0.5 - 0.5 Lacs P.A.
saudi arabia
0.5 - 0.5 Lacs P.A.
saudi arabia
0.5 - 0.5 Lacs P.A.
