Visa Executive

Summary/objective

A Visa Processing Executive will handle customers with ease, file & track the progress of client’s visas, documents precisely along with maintaining professionalism, being fast, and accurate with High attention to detail.

Also will be Point of contact for the embassies to check update, keeps track of new developments and visits all embassy websites to check latest changes in rules, fees, etc

Essential Functions

· End to end visa application processing, including initial advice, assisting clients with applications, creating files, coordinating with embassies and couriers, arranging payment and dispatching documents and complete records for invoicing

· Provide outstanding customer service to clients. Handle all stages of the application process, keeping clients updated with the progress of their application throughout

· Maintain monthly reports of VISA Department and documentation of Clients records

· Spot errors or problems with applications, and explain politely an clearly to clients what needs to be done to rectify and maintain good relations with Clients

· Respond to incoming calls and emails regarding new and progressing visa applications for all countries, whether physical or e-visas

· Maintain good relations with Consulates, and VFS Staff

· Work with colleagues to achieve Zero Errors and increase business for the company

· Be aware of industry news and up to the minute data on embassies & consulates and making sure that all clients are apprised of the same on a regular basis

· Maintain accurate and current information displayed on our online visa database

· Work collaboratively with various business departments and maintain effective relationships that enhance customer service.

· Develop and build rapport with suppliers to expedite fast resolution of issues, escalating where appropriate

· Collecting client feedback on regular basis

Competencies

· Meticulous attention to detail and an ability to meet deadlines are critical to this department

· Excellent Team Worker

· Must have previous experience of processing a worldwide range of visas for a wide range of embassies & consulates preferred

· First-hand experience of dealing with embassies, either in person, over the phone or over email preferred.

· Excellent verbal and written communication, active listening, and questioning skills

· An exceptional telephone manner with customer focus

· Experience in liaising with clients at varying levels

· Must be aware of industry terminology and updates

· Pro-active approach to work and problem solving with excellent decision making and judgement.

Required education and experience

• Must have an IATA-approved travel Diploma or Bachelor / Master in Travel Administration

Preferred education and experience

• Between 1 and 2 years of experience in a Travel Agency / Travel BPO handling backend ticketing / Visa process.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person