Posted:1 week ago|
Platform:
Work from Office
Full Time
To engage regularly with the customers as defined by the contact policy and provide a consistent and superior digital experience.
Ensuring that customers receive world-class services and that their needs are understood and met through the financial products that the bank has to offer.
To enhance customer relationships and, while doing so, educate, encourage, and induce the customers to use digital mediums
For their banking transactions/needs, while keeping a window to talk to the bank whenever the customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and ensuring that all guidelines and regulatory requirements are followed.
So that the RM becomes the top-of-mind recall amongst the customers in the catchment area for all their financial needs and services.
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