Virtual Front Desk || US Healthcare || Noida|| Immediate Joiner

1 - 6 years

2 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Please share your cv @shikha.nillay@provana.com or ping me at 7678565526

  • Patient Interaction:

Virtually greet patients and potential patients with a warm, professional demeanor. Answer questions regarding the clinic's services and processes. Support patients and staff by providing accurate information and guidance.

  • Administrative Duties:

Perform digital intake and ID capture for new and returning patients. Check patients in and manage appointment schedules across EMR systems. Explain insurance benefits and collect patient balances. Maintain accurate and secure recordkeeping.

  • Customer Service:

Exhibit excellent customer service skills while multitasking in a fast-paced environment. Handle inbound and outbound calls with professionalism and empathy. Maintain a calm and professional demeanor in challenging situations.

  • Workspace Requirements:

Qualifications:

  • Minimum of 2 years experience in a patient-facing role within a medical office environment.
  • Proficiency with computer systems, typing, and various software programs, including EMR systems.
  • Strong written and verbal communication skills.
  • Ability to collaborate effectively with patients, staff, and team members.
  • Highly organized and capable of multitasking in a fast-paced virtual setting.
  • Demonstrated ability to work independently and take initiative.
  • Commitment to providing warm, empathetic, and respectful care to patients.

Key Competencies:

  • Exceptional customer service abilities.
  • Strong problem-solving skills to address and resolve inquiries.
  • Capacity to handle multiple tasks simultaneously across various platforms.
  • Professional communication and facilitation skills

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