Virtual Front Desk || US Healthcare || Immediate Joiner

The Virtual Front Desk Coordinator (VFD) serves as the first point of contact for patients and staff, playing a vital role in ensuring a smooth and welcoming experience for everyone. This position involves virtually greeting patients, managing check-ins, handling digital intake and ID

capture, answering phones, scheduling appointments, explaining insurance benefits, collecting patient balances i.e. co-pays and any over the counter (OTC) money due, and maintaining accurate records. The VFD will also complete administrative tasks and generate reports as

needed.

A successful candidate will possess a caring, professional demeanor, exceptional organizational skills, and the ability to resolve patient and staff inquiries efficiently while demonstrating excellent customer service.

Key Responsibilities:

• Patient Interaction:

Virtually greet patients and potential patients with a warm, professional demeanor.

Answer questions regarding the clinic's services and processes.

Support patients and staff by providing accurate information and guidance.

• Administrative Duties:

Perform digital intake and ID capture for new and returning patients.

Check patients in and manage appointment schedules across EMR systems.

Explain insurance benefits and collect patient balances.

Maintain accurate and secure recordkeeping.

• Customer Service:

Exhibit excellent customer service skills while multitasking in a fast-paced environment.

Handle inbound and outbound calls with professionalism and empathy.

Maintain a calm and professional demeanor in challenging situations.

• Workspace Requirements:

Work in a well-lit, professional home office setting.

Ensure a quiet work environment free from distractions.

Qualifications:

• Minimum of 2 years experience in a patient-facing role within a medical office environment.
• Proficiency with computer systems, typing, and various software programs, including EMR systems.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with patients, staff, and team members.
• Highly organized and capable of multitasking in a fast-paced virtual setting.
• Demonstrated ability to work independently and take initiative.
• Commitment to providing warm, empathetic, and respectful care to patients.

Key Competencies:

• Exceptional customer service abilities.
• Strong problem-solving skills to address and resolve inquiries.
• Capacity to handle multiple tasks simultaneously across various platforms.
• Professional communication and facilitation skills.