Virtual Assistant

Job Title: Virtual Assistant (Australian Tax Client Service Coordinator) – Australian Division

Work Hours: 5:00 AM to 2:00 PM (IST)

Work Mode: Work from Office (WFO)

Location: Ahmedabad

Working Days: Monday to Friday

Joining: Immediate Joiner Required

Job Description:

We are seeking a proactive and detail-oriented Australian Tax Client Service Coordinator to support our Australian division, primarily in handling client inquiries related to GST, personal tax returns, and company tax returns.

The ideal candidate will have excellent communication skills, a strong understanding of basic accounting concepts, and the ability to manage client queries in a professional and efficient manner.

Key Responsibilities:

Respond to incoming client calls and handle inquiries related to:

GST filings

Personal tax returns

Company tax returns

Follow the standard client interaction process:

Email Address Collection:

Request and confirm the client’s email address

Check for Prior Submission:

Ask if documents have already been submitted.

If yes, confirm the email used for submission.

If no, advise the client to send documents.

Required Skills and Qualifications:

Excellent spoken and written English communication skills

Basic to intermediate accounting knowledge (GST, tax returns, BAS)

Strong organizational and time management skills

Ability to handle client communication professionally and with empathy

Proficiency in using online platforms.

Quick learner with the ability to follow procedures and update records accurately

Preferred Candidate Profile:

Experience working with Australian clients or knowledge of Australian taxation is a plus

Previous experience in a virtual assistant or customer support role

Available for immediate joining

Benefits

Job Timings and Perks:

5:00 AM to 02:00 PM (Morning Shift) - Mon to Fri

Competitive Salary Package