Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

Selectively recruiting the top 1% of industry professionals
Delivering in-depth training to ensure peak performance
Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

We are looking for a remote professional who provides invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Roles & Responsibilities

Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.

Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.

Customer Success: Ensure customer success by implementing proactive support measures, addressing queries, and continuously enhancing the overall client experience to drive loyalty and satisfaction.

E-commerce Assistance: Proficiently navigate and optimize online platforms, manage product listings, and streamline order fulfilment processes to enhance overall e-commerce efficiency.

CRM and Lead Management: Execute strategic customer relationship management (CRM) strategies, adeptly handling lead tracking, and nurturing to foster meaningful and enduring client relationships.

Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, providing key stakeholders with accurate data-driven insights for informed decision-making.

Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.

Data Entry and Organization: Perform data entry tasks with a high level of accuracy, online research, and maintain organized and up-to-date electronic and physical files.

Qualifications

Minimum 3 years of full-time corporate work experience

Strong written and verbal communication skills.

Bachelor/ Master’s degree

Proficient in Microsoft Office Suite and virtual collaboration tools.

Excellent time management and organizational abilities.

Demonstrated ability to identify and resolve issues proactively.

A team player who can collaborate effectively with colleagues at all levels.

Adaptability to changing priorities and tasks.

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

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