Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Transcom India specializes in managing customer experience support and contact center services for Indian and global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. We offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. We cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!

Role Description

This is a full-time on-site role for a Vietnamese-speaking support agent located in Jaipur. The support agent will be responsible for handling customer inquiries through various channels such as voice, email, chat, and social media, ensuring a high level of customer satisfaction. Daily tasks include responding to customer calls, providing information about products and services, resolving customer issues, and documenting interactions. The role requires effective communication in Vietnamese and English, along with the ability to work collaboratively in a team environment.

Qualifications

  • Proficiency in Vietnamese and English communication skills
  • Customer service, problem-solving, and active listening skills
  • Experience with support channels such as voice, email, chat, and social media
  • Strong organizational and multitasking abilities
  • Ability to work independently and as part of a team
  • Previous experience in a call center or customer service environment is a plus
  • Bachelor's degree or equivalent work experience is preferred

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Transcom India

Outsourcing

Ambattur

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