Vietnamese Language Expert

Job Title:

• Provide first-level technical support and remote troubleshooting for a variety of POS systems.
• Perform and guide clients through firmware updates and software installations.
• Efficiently manage and resolve a high volume of inbound support requests via phone, email, and our software ticketing system.
• Accurately document all customer interactions, technical issues, and resolutions within the CRM.
• Take initiative to identify and implement innovative solutions to recurring problems.
• Collaborate effectively with various internal departments to ensure timely and satisfactory resolution of complex issues.
• Plan, prioritize, and coordinate daily tasks to meet and exceed performance metrics.
• Maintain a positive and professional demeanour, contributing to our collaborative team environment.

Required Qualifications & Skills

• Proven background in a technical support and/or installation role.
• Demonstrable knowledge of firmware updates, software loading, and remote troubleshooting techniques.
• Strong computer proficiency and the ability to learn new software quickly.
• Ample experience fielding heavy call flows in a customer-facing role.
• Excellent command of the English language, with strong spelling, punctuation, and grammar skills.
• Experience working in a fast-paced office environment.
• Exceptional time management and organizational skills with the ability to multitask effectively.
• A positive attitude, professional work ethic, and excellent verbal communication skills are essential.

Preferred Qualifications

• Direct experience working with POS systems (e.g., Clover, PAX, Deja Voo, ELO).
• Prior experience in the Payments, POS, or ATM industry.
• Experience working with CRM or software ticketing programs (e.g., Zendesk, Salesforce, ServiceNow).
• Bilingual proficiency in Vietnamese is a significant advantage.

Transcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.