Video Product Support Consultant, Product Center of Excellence

As a Project Manager at gTech Ads, you will have the opportunity to work in either Gurgaon, Haryana, India or Hyderabad, Telangana, India. You will be responsible for providing support, media, and technical services for customers using Google's Ad products. Your role will involve assisting customers in maximizing their usage of Ad and Publisher products, guiding them through account setup, campaign implementation, and troubleshooting technical issues. Your main responsibilities will include prioritizing and delivering exceptional customer service, troubleshooting and resolving issues, and interacting with Google's advertisers, business teams, agencies, and partners. You will leverage your in-depth product expertise to solve technical customer issues, handle escalations, and manage projects effectively. Additionally, you will be analyzing data, generating insights, and creating action plans to address issues at their root cause. You will collaborate with cross-functional teams to improve the customer journey, resolve issues, and enhance customer experience. Your role will involve overseeing the development, maintenance, and delivery of knowledge management resources and training programs to ensure customer support agent competency. At gTech Ads, we strive to provide tailored solutions for our customers, ranging from customized services to scalable support for millions of users worldwide. As part of a global team, you will work closely with Sales, Product, and Engineering teams to develop better solutions and tools that improve our products and elevate client experience. Join us in our mission to support customers globally and ensure they benefit from the full potential of Google products.,