Vice President, Agentic Delivery Lead Agentic AI

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Vice President, Agentic Delivery Lead- Agentic AIGenpact is on the lookout for a visionary Vice President to spearhead our Agentic AI Product and Strategy initiatives. This role plays a pivotal role in bridging the Agentic Organization (AO) and Digital Operations (DO) operations. This position is responsible for overseeing the end-to-end delivery of AO services, ensuring quality, adherence to timelines, and achieving desired outcomes. The role requires a strategic leader who oversees integration of AI agents and human interventions, manage risks and escalations, and drive delivery outcomes aligned with business goals and compliance standards.Responsibilities.Conduit Between Agentic Org and DO Operations Org: Serve as the primary liaison between AO and DO operations, facilitating seamless communication and collaboration..Oversee End-to-End AO Delivery: Ensure the delivery of AO services meets quality standards, timelines, and expected outcomes. Implement strategies to optimize processes and enhance service delivery..Monitor AI Agent Performance: Track AI agent performance metrics and human interventions to ensure operational efficiency. Identify areas for improvement and implement corrective actions..Escalate Risks and Bottlenecks: Proactively identify risks, bottlenecks, and systemic issues within operations. Escalate these concerns to relevant teams for resolution..Govern Delivery Dashboards and KPIs: Manage delivery dashboards, key performance indicators (KPIs), and service level agreement (SLA) adherence comprehensively. Ensure transparency and accountability in reporting..Collaborate with Stakeholders: Work closely with stakeholders to align objectives and drive continuous improvement initiatives. Foster a culture of collaboration and innovation..Mentor Delivery Teams: Provide guidance and mentorship to delivery teams on AO practices and compliance. Promote best practices and ensure adherence to organizational standards.QualificationsMinimum Qualifications.Proven track record of managing large-scale operations and delivering high-quality results..Strong understanding of AI technologies and their application in business operations..Excellent communication and interpersonal skills..Demonstrated ability to lead cross-functional teams and drive strategic initiatives..Familiarity with industry-standard KPIs and SLA management..Strong problem-solving skills and ability to navigate complex challenges.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.