Job
Description
The company Stripe is known for its innovative products that cater to businesses of all sizes globally. As the risk involved in the business increases in complexity and scale, the Onboarding and Compliance Strategy team plays a crucial role in safeguarding Stripes business, brand, and mission. The team focuses on building and implementing industry-leading policies and programs to instill trust in users, regulators, and partners while facilitating business growth. The Verifications Strategist position is responsible for developing a program to enhance verifications processes throughout the customer lifecycle with the aim of improving successful enablement and maintaining customer trust. In the role of Verifications Strategist, you will be required to gain a deep understanding of Stripes user verifications and compliance policies, systems, and controls. Your responsibilities will include designing mechanisms for process improvements and enhancing the customer experience. You will collaborate with various teams such as Policy, Product, Engineering, and Operations to implement changes that positively impact the verification process, customer experience, and user trust. Your role will be pivotal in enhancing the overall verifications experience for Stripe customers and building trust throughout the customer journey. Key responsibilities of the Verifications Strategist include identifying opportunities to optimize the verifications experience while adhering to regulatory compliance and risk mitigation measures. You will work closely with stakeholders from Product, Engineering, and Operations teams to define the strategy, vision, and roadmap for verifications. Additionally, you will be responsible for analyzing data, monitoring key metrics, and delivering insights to drive improvements in the verifications process. Collaboration with cross-functional teams to shape user experiences for verifications will be essential, ensuring alignment with business needs and regulatory requirements. As an ideal candidate for this role, you are expected to have a minimum of 8 years of professional experience in a product-led financial or tech company, particularly within a risk management or revenue enablement function. You should possess a user-centric mindset, experience in programmatic solutions, and the ability to work collaboratively with technical and operational teams. Strong communication and collaboration skills, along with the capability to use data for decision-making, are crucial for success in this role. The ability to navigate ambiguous situations, take ownership, and drive towards ambitious goals is also desired. Preferred qualifications for the Verifications Strategist role include experience in risk and compliance within a financial services or fintech company, as well as familiarity with Customer Service and Operations functions. Operating at scale and in a high-growth environment will be advantageous for this position. In-office expectations for Stripes vary depending on the role, team, and location. Employees are typically expected to spend a significant portion of their time in the office or with users to support collaboration and workflow. The company values in-person interaction for collaboration and learning while also providing flexibility where possible to accommodate individual needs. ,
