Vendor Operations Manager, YouTube Global Vendor Operations

As a Program Manager at Google, you will have an opportunity to share your preferred working location from Bengaluru, Karnataka, India or Hyderabad, Telangana, India. You should have a Bachelors degree or equivalent practical experience along with 7 years of experience in operations or business management, and vendor management. Additionally, you should have 7 years of experience using analytics or applying project management tools to address business issues such as Data Analytics, GoogleSQL, Scripts/Workflows, Data Modeling, Google Portfolio. It is important to have experience in consulting or developing and communicating strategy at an executive level using a fact/data-based approach. In this role, you will lead complex, multi-disciplinary projects from start to finish by planning requirements, managing project schedules, identifying risks, and communicating clearly with cross-functional partners across the company. Your responsibilities will include managing critical workflows operated by vendors globally to enhance performance for YouTube Content Operations. This involves overseeing staffing, SLA adherence, quality performance, and other operations metrics. You will also develop and program manage key strategic projects related to global vendor operations, manage sections of the long-term global operational strategy and support model, and drive continuous improvements in business processes. You will be accountable for flawless operations and managing overall vendor performance across workflows, develop and maintain the overall regional workflow strategy, identify and mitigate risks, and ensure compliance with internal policies and procedures. Collaboration with cross-functional teams locally and globally is essential to drive continuous improvement at scale. Leading and delivering regular business reviews with key stakeholders and vendor relationship management activities will be part of your regular responsibilities. You will structure and execute operational and strategic initiatives for YouTube Trust Safety Vendor Operations, develop plans, gather and synthesize relevant data, lead analyses, and provide insightful recommendations. Additionally, you will identify and program manage strategic projects proactively, working with stakeholders, managing communications, and overseeing milestones and timelines. This role may involve exposure to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines. At YouTube, the belief is that everyone deserves to have a voice and that the world is a better place when we listen, share, and build community through our stories. The shared goal is to show people the world by exploring new ideas, solving real problems, and having fun together at the intersection of cutting-edge technology and boundless creativity.,