Value Health Inc - Voice AI Integration Consultant

About The Role

Role Summary

• Voice AI agents (LLM-based).
• Call Center Providers (Five9, NICE CXone, AWS Connect).
• Telephony infrastructure (SIP, SBCs, PBX, WebRTC, RTP media flows).
  

Key Responsibilities

• Review and refine our existing voice pipeline built using AWS Connect, Chime SDK, Asterisk, STT, LLM, TTS (or Nova Sonic).
• Architect and troubleshoot SIP trunk and PBX-based integration patterns with platforms like NICE CXone.
• Guide implementation of low-latency, scalable audio streaming pipelines.
• Collaborate on WebSocket or SIP-based audio handling between voice agent and telephony platform.
• Advise on best practices, security, fallback logic, and resilient audio architecture.
• Provide mentorship and working sessions to our engineering team on voice bot orchestration.
  

Required Skills

• Deep understanding of SIP trunking, VoIP protocols, and Session Border Controllers (SBCs).
• Hands-on experience integrating CCaaS platforms such as NICE CXone, Genesys Cloud CX, or Amazon Connect.
• Familiarity with Asterisk, Chime SDK, FreeSWITCH, or other media servers.
• Knowledge of speech pipelines involving STT - LLM - TTS, and experience with Amazon Polly, Transcribe, or Nova Sonic.
• Ability to troubleshoot issues like audio jitter, latency, and session drop.
• Experience integrating AI agents with Salesforce or other backend systems is a plus.
  

Notes